Great service and very good communication. Drivers were brilliant! A perfect example of a very good efficient company doing exactly what it says it will do. Can't recommend the whole team highly enough.

Delivery man did not want to carry into hallway, I am disabled, otherwise very good.

This company uses DPD for delivery. They require a PIN code on delivery. The PIN code has to be sent to you by DPD before you can receive your goods. The email I received from Appliance Direct said the goods would be delivered Monday. While I was out Saturday they turned up. My husband had to ring me. I had had no email, text message or anything from them so they wouldn't leave the goods. He quoted the Last 4 digits of a phone they had but it was my landline. That is why I hadn't received the message. On Monday I still hadn't had anything to say when they were coming so I rang DPD who said she driver should have told us to get back in touch with the company to get the number changed. I rang the company. It took over 10 minutes to get a person. Then he was arguing with me for a further 12 minutes. He said that was the number on my PayPal account so they had to use it and he couldn't change it. He was quite rude. Sighing loudly when I was explaining things. Cutting in while I was talking. Abrupt. He said the only thing I could do was update my Paypal details. Cancel the order and reorder. I came off checked PayPal, which did have my mobile and rang Appliance Direct back to cancel. I again explained what had happened to the person I spoke to and he said "no problem. I can change that for you and get this sorted out"!!! And he did. Within minutes I had a text message from confirming the redelivery. Well done that man. Not so well to the jobs worth I spoke to before.

Good service. Arrived on time.

20L dehumidifier Ordered one evening and it was out for delivery the next day (with standard shipping). Lots of choice and info on the website. I've ordered before and knew the next one I would get from Appliances Direct too as their customer service (last one had a recall replacement) was fantastic. DPD were great when delivered, on time and able to track.

Bought a dehumidifier from here, it’s lasted about 4-5 months before it randomly started freezing despite the room temperature being higher than sufficient. The defrost button doesn’t work so essentially it’s ineffective and doesn’t work. I have taken it apart and cleaned it ect but still no. For the price it cost and how long it lasted it’s a complete disaster and possibly the worse bit of technology I have bought in 10+ years. electriQ 12L Smart Wifi Quiet Low-Energy Dehumidifier and Air Purifier Item code: CD12PW

Super quick and secure delivery. Got my brand new pixel phone at a better price than in Google sale.

Very efficient service but incredibly confusing when I get TWO emails - from ostensibly two different companies (one from Appliances Direct and the other from Buy It Direct), thanking me for my order!

A pleasure to deal with and quick delivery

Great delivery service fantistic product.

Great company delivered on time fair price 5*****

Fantastic choice of products most at a very competitive price, very easy process to place order the order, keep informed from the moment the order was place to the goods being delivered to my home. Everything arrived in good condition and was in working order, very pleased with my decision to order through Appliances Direct.

Great Service. Helpful staff. Great Price! :-)

Love the new chiller. Great value for money and looks high end. Gave 4 stars as delivery came late but probably not the drivers fault as too many drops to do.

Fast delivery and efficient service.

Very fast delivery

I ordered a fridge freezer and paid for it to be ‘delivered to my room of choice’; what they fail to make clear at the point of adding that option online, is that they will only deliver to the ground floor, making any delivery to a flat or upper floor your responsibility. Granted, if you check their delivery information separately it does say it is ground floor only, but this should be clear at the point of sale - they have a add-on purchase for the option ‘room of choice’ so put the info there! Having said that, the fridge freezer itself was well packaged and the courier was super nice. I had to scramble a friend to come help but we got it upstairs without incident.

Delivered within 24hrs of ordering

Super speedy delivery at a great price. Ordered a dehumidifier at 5pm and came next day at 10:30am! Shame my NHS or student discount codes didn’t work though

Shocking customer service, told I had to wait a week for someone to come out to look at my fridge freezer that was a month old, I will never use them again and will never recommend them to friends and family.