Efficient, polite, tidy and friendly - all round excellent.

great service

Being kept informed of progress of order

In a nutshell - ordered a fridge it was delivered upon inspection one of the feet would not tighten so couldn’t get fridge to balance. We received a replacement however the delivery company (ArrowXL) refused to take the faulty fridge as they hadn't received an order to do so! From then on it became a nightmare drivers from ArrowXL TURNED UP AND REFUSED TO CARRY THE FRIDGE DOWNSTAIRS AS IT WAS AGAINST THERE HEALTH AND SAFETY POLICY! Eventually on the 13th of January ArrowXL SENT 3 men and a trolly to pick up the fridge. At last! however Appliances direct are now threatening us with further action as they say we haven’t returned the fridge! We are being pursued by someone called Mark, email after email despite us sending the information that clearly states that the collection had taken place on the 13th of January. I have tried to speak to someone higher up than Mark but to no avail! This is having a detrimental effect on our wellbeing and we just want someone with some authority at Appliances direct to contact us so that this can be resolved ASAP!

The delivery slot was way not what I was expecting, the delivery company should have been informed it was a buisness address where it was going I had to speak with the delivery company in great length to persuade them to get there earlier than the 1900 that they say could have been the time, Can this be asked at the point of ordering as I am a buisness not a domestic customer Stuart Ward

Well planned delivery, kept informed.

We needed a new mashing machine and Applicances Direct had the best selection at good discount prices. We ordered for next day delivery and the item arrived when promised, was quickly installed by a really professional delivery team. Brilliant.

Warning phone call of delivery Arrived on time . Parcel carried to specified designated area. No hassle

Easy to place order then a follow up phone call which is rare. Plenty of updates too.

After ordering, the personal touch of a phone call. The quick delivery and the email updates inbetween. Great service.

Easy, professional and quick delivery and installation.

Good service, would definitely use again. No hassle with friendly and helpful staff

Good price, great service on delivery

Item Delivered on time , excellent service

Brilliant communication from ordering to delivery. Would definitely use again

highly recommended, new item, and quick shipping

Great price. Quick delivery. Quality products.

My mobile phone was offered considerably cheaper than elsewhere, good communication, arrived promptly, superb delivery and all from a trusted company.

I ordered my dehumidifier from Appliances Direct. I was kept informed regularly about my delivery. I had it within 2 days. I am very pleased with the professional way in which I was treated. I would use this company again.

Straightforward order and next day delivery. Good price.