They were great letting me know the item ordered was out of stock in their warehouse, but that they claimed the last one at the manufacturer. The towel ring arrived about 1 week from the original order date. Couldn't be happier with the communication, the effort they made to complere the order, and the price. Recommend them highly and will be back for any future needs.

I ordered two items and you sent me one of the wrong item. I tried to email the email address on the invoice and it rejected. I tried calling the 1-800 number and it is out of service. I left a message on direct phone number I found on the internet and no one returned my call. I would not order anything from them again

Excellent customer service.

Item as described. Reasonable price and shipped promptly

Great website, vast selection, prompt shipping

Customer service was superior. My issue was resolved immediately by a manger that understands the value of customer satisfaction. I will return. Tony C

I ordered brass but it is nickle

Products are what is expected. I have it a three star because I made a mistake on my shipping address. I emailed customer services but no response. Luckily, I am able to write to my neighbor to retrieve my item.

Great service! Highly recommended!

I ordered a part to repair a clients plumbing. Purchasing completed with no issues and I was told I would receive an email confirmation. I did not think I received one and sent an email to their contact email stating such. I later found their mail to me in the spam folder which said it was back ordered and I'd receive it in 3 weeks. This of course wasn't acceptable as my client is without use of their toilet. I replied using the email I received from them stating that I'd prefer to cancel the order but again got no reply. This is not how you do business. Lesson learned is to only purchase from sites that state it is in stock before you purchase the item.

had exactly what we were looking for!

I ordered a part, and did not hear from them. I called, emailed, and messaged them and no response! Finally. Week later I got a response that the part was discontinued and they cancelled my order. Terrible customer service.

Fantastic, professional and friendly service. A great resource.

Great customer service! Fantastic follow up by customer service re: the status of my shipment.

Thanks. Prompt shipping, fair price. Very happy with my purchase.

Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.

Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!

Easy order and pick-up. Pleased

We hit a minor delivery hiccup, but Decorative Plumbing kept in touch all along the way. I appreciated that. Good people.

Good customer service