We couldn't attend a gig & reached out for a refund (we have purchased ins) & still over a month later waiting for a refund. Was advised to ask Dr's for a letter to confirm when they found out they would charge Secure my booking told me not to bother. Have had zero reply back to my recent emails. I have provided all the information including my drs email address, & confirmation of physio appointments & yet this is still not good enough. Same questions being asked when all they have to do is read the full email with the documents included, feel like i am being stalled to prevent refund. Customer service at present is zero. I will probably get a reply via this way, if so can you process the refund please.

Got my request for a refund

Prompt refund process

Had to cancel tickets for a show due to an extremely stressful personal situation, they made it completely painless and it gave me one less thing to worry about for which I was very grateful.

Very efficient and speedy. Reimbursed inside time limit.

Understanding, common sense approach

Made it really easy to sort the refund and explained everything over the telephone to me So I knew exactly what to include and what I needed as proof

Thank you for your prompt refund of our tickets. We were very disappointed we couldn't attend the pantomime due to heavy snow. The refund process was relatively simple and the theatre was also supportive.

Very simple claim procedure, with very quick decision and payment.

Easy to use and timeliness of refund.

I would definitely use secure booking again. We had a change of plans and had to apply for the refund and it worked!

Some difficulty with sending information needed for refund. But dealt with promptley. Thank You

Happy that our refund was approved but found the application process only to be completed online was a problem.

Hassle free, quick response to claim and money refunded within days, recommend taking out as you can't foresee unexpected circumstances

Excellent service as could not attend due to numerous family bereavements. No problem with refund as I paid extra insurance in case of cancellation.

Fast repayment- great customer support

Prompt Service, no quibbles and quick refund processed. Very happy with the service.

Very pleased with speed of refund. Thank you

Very easy and no hassle procedure

Submitting my application for refund was very easy online - customer service staff very helpful via chat during my initial contact. Once submitted and approved, I got my refund very quickly