Refund necessary because of illness. I think the insurance should be honest on what it covers before sold. It is very basic.

refund was quick and uncomplicated. even over x-mas / new year holidays. congratulations!

Process was quick and easy! I couldn’t believe it!

It took sometime to complete my details and had to seek help from the library.

The agent from whom I purchased the event tickets and the insurance was unable to provide information required by Secure My Booking. I find this mystifying. Quay Tickets and Secure My Booking need to sort themselves out and provide a seamless service. Secure My Booking eventually provided an example of a 'VAT receipt' needed and only then did Quay Tickets provided it.

Prompt refund. Excellent I'm glad I choose ticket protection. Thank you

Refund was paid reasonably quickly .

I filled out the request online and submitted documentation. Still had to email again documentation communication turnaround time is horrible takes too long. It’s been past the timeframe and I still don’t have my refund. The last email I received on the 24th Dev. stated the refund was done and allow 5 to 7 working days. It’s been seven business days and I still do not have my refund.

Very quick process and payment.

Glad I took out ticket protection. I applied for a ticket refund for the polar express as due to my grandson being ill we were unable to go. Everything went through quickly and easily

I'm so glad I bought tickets protection as I was unexpectedly taken to hospital and couldn't attend a new Year's Eve concert we had booked. The form was relatively straightforward to complete and my full refund - including booking fee- was in my bank account within 3 working days. I will purchase again.

Speed and clarity of what was expected

Secure My Booking made it super easy to get a refund on my Broadway ticket. It was my first time getting ticket protection, and I am so glad I did! The process was straightforward, and I got my refund very quickly.

Very quick and efficient and reimbursed in less than a week

So efficient and speedy. Sadly couldn’t make a show due to illness complete the form and monies return within a few days Thank you

I followed the online form which was simple to use and received the refund in good time.

Quick & efficient, refunded me in 2days!

The form was a bit lengthy but service response was quick

Genuinly impressed by online, easy to use and friendly service

Excellent service from start to finish very straightforward no issues