We had to cancel an event due to illness, and our reimbursement experience was fast, efficient, and easy. I’m very glad we this service!

I could not get over how easy, seamless and how quickly I received the funds back. I was so disappointed I could not see the show, but the process for the refund made up for it.

It was very simple and straightforward to upload the documents and the claim was processed very quickly

A prompt and excellent service

Easy to use and quick refund!

Easy, fast and efficient

Super quick refund. Thank you

Trustworthy ! Great refund experience. It was quick.

very quick, clear instructions, thank you

Very impressed with the prompt service I received

Extremely disappointed with this company. I paid the extra payment for ticket protection which on advertising page said " cancellation due to illness, death, weather conditions and travel issues" . However on the day we were due to go to the theatre, my friend and I both had viruses which rendered us unwell, and certainly not fit for travel or to sit in a theatre coughing and sneezing on all around. When I came to apply for a refund it was a very different story. They want doctors/ hospital proof of illness, which we don't have as with colds, flu and viruses, a visit to the doctor is totally not necessary as little a doctor can do. This was not made clear in the advertising and I am furious that I've been duped into purchasing this "so called" protection.

The refund experience was quick and easy. Not a complete refund but I was happy that most of what I paid was refunded. Refunded due to sickness.

Great service. Spoke to a lovely advisor who helped with the claim, submitted the claim easily and was refunded my ticket price within 2 days. Will definitely use again.

It was easy to request a refund. Only negative was not being able to exchange for a different date. Otherwise the insurance was well worthwhile.

Quick, efficient and a seamless process.

Easy to follow instructions and prompt reimbursement once necessary requested documentation sent

It was very quick and efficient. I was not required to call for follow-up. I was contacted immediately to advise that I was missing a required document and the refund was processed shortly thereafter.

Form was easy to fill out, and refund arrived quickly.

Very easy process.

Me and my wife were unable to attend the theatre due to a bereavement. After completing the simple online refund application form I was kept informed of the progress. The total time involved including me resending information I had missed in total was 10 days and the refund was in my bank account. 5 star service. I would not hesitate to take out insurance cover in future.