Great customer service today from Alex Parker. He went above and beyond to assist me with my query. His knowledge was spot on. Care planner team - its a pleasure to deal with you always. Highly recommended.

The training was brilliant as Leanne explained everything explicitly. I learnt more than I had planned to ask. She went through every article step by step that I did not have to ask any questions.

Really helpful as always whatever the query is.

I have just phoned your helpline and spoke with a gentleman called Joseph who was very helpful and patient. I was really panicking having realised I had created an error with permissions. He walked me through fixing the problem, explaining everything calmly and with clear direction while taking time to explain what all the options were. He is a real asset to your organisation.

Excellent software and brilliant training prior to using. Would highly recommend.

We found that the care planner's software is very easy to use. The staff is very supportive and the training they provide is also excellent.

Rob H was amazing. Showed me a few new tricks that I didn't know before and kept the training session short and simple, just like I requested. Thank you!

Fast service when solving my issue thanks

Simply Exellent

Having worked with a lot of systems in my previous roles I was not prepared to come across a system that really does out do the rest, CarePlanner have everything covered, we was looked after by Ken who was fantastic at demonstrating in a very professional manner, he answered all our questions of what we expect and he delivered!! We can’t wait to start putting CarePlanner to the test with peace of mind knowing it will do everything we want! Well done CarePlanner excellent system, excellent staff

Very useful, clear and easy to understand.

So far the team at clare planner have been extremely accommodating

As any company should look at continuous improvement. I was exploring options to implement call monitoring and eMARs with Lauren (CarePlanner) who was honest in the pros and cons of them both. The great thing is, not just the honesty, but how they are looking to combat the cons in the future.

I received excellent after-sales service.

We have been using CarePlanner for 5 months and have found the system to be clear, & easy to use. The support team at CarePlanner and their customer services has truly been excellent, anytime we've had a question or require a degree of support they have been there and eager to help. Genuinely, I am very happy to recommend CarePlanner to any enterprise looking for a new system, as our experience has been outstanding. Mr Crabtree Registered Manager Ladies In Waiting

Juliet has been amazing from start to finish, I've been ridiculously busy over the December/January period but she has been patient and incredibly friendly/kind making sure to find a time that suits me to book me in for the demonstration. I'm writing this before I've even had the demonstration because I'm so impressed with her level of customer service that I feel she alone also deserves the recognition (which I'm hoping she receives). It's not often you find someone who truly cares enough to spend time talking with you, not only about the services Care Planner provide but also in general. I've had such a brilliant conversation with Juliet this morning and it's really put a smile on my face and already brightened my week up. Good luck with your honeymoon, you'll have an incredible time! And thank you!

Easy and helpful demonstration

Everything Good!

great communication

Rob was a fantastic tutor explaining CarePlanner in a precise and coherent way. He was very friendly and I feel I can call on him for any support with it in the future. Now looking forward to getting the most out of CarePlanner we can alongside my colleagues.