I looked all over for the Robens Kiowa inner tent and gave World of Camping a call. The guy I spoke with was really nice, even laughed at my jokes, and also gave me a discount. I spent ages online searching for the best price, and this was the company that earned my business. Thanks again, mate! Andy works on the coalface—every penny’s a prisoner, short arms, deep pockets, lol!

Prompt no nonsense service again! Couldn't be happier, Delighted with my purchase at such a great price. Arrived well packed and ahead of time. Would definitely recommend this company for any camping goods. 10/10.

Awful company, be very careful about the product descriptions, I did my research and they advertised a drive awning from outdoor revolution as ‘exceptionally waterproof’ we now know its certainly not waterproof and the top and sides leak, also a manufacturing fault with a strap, the only option offered was to post the awning back at my expense, stay away from this company

Emailed company with questions which were responded to straight away..made my purchase, delivered within a couple of days,can't fault this.. Haven't tried awning yet but I I'm sure any issues will be dealt with..

Vango Free Standing Bedroom - BR003 Vango Alfresco 16 Piece Dining Set Easy Camp Dugite Lantern Easy transaction, good communications, quick delivery. Lantern was not working and received immediate refund. Will definitely use this company again.

I wrote a review of a product on world of camping, it seems they decided not to post it up as it was negative. Makes me wonder if review ratings are accurate or skewed to help push people into buying a poor product. FYI my issue was with moonlight yurt (damaged window) requested replacement and was denied as it was warranty voided for been up for 2weeks. Crazy, expecting a tent to last more than 2 weeks!

Great range of items, good value prices, lots of discounts or package deals available. Knowledgable and friendly staff. Never had a problem with any purchases. Most recently however I ordered the wrong item (Same product just the wrong size) and customer services resolved it immediately, cancelling the order and refunding my money straight away. It's easy to praise a company like this when they get everything right but if I as a customer make an error and they still go out of their way to rectify it for me then that is especially impressive. Thank you so much.

I ordered a tent in error and called customer services to request a cancellation. The lady I spoke to was very helpful and immediately refunded the full amount. Excellent customer service.

Ordered Windbreak & bits Sunday and even in lockdown' delivered Tuesday free of charge via DHL. Just superb service. Thank you.

Bought an awning and awning carpet, not happy with the quality of the carpet, spoke to World of camping . They arranged for it to be collected and gave a full refund. Can not fault the service I received. Would definitely use this company again.

Very prompt delivery of a high quality product at a competitive price. Deserves a firm recommendation!

Best price, quick service, very helpful before and during order process

Excellent service, very quick delivery. Great.

A HUGE thank you to Gemma at World of Camping. She has sorted out a warranty claim for an item purchased from another company! I was so disillusioned and let down by Leisure Outlet, the awning I had bought was damaged and totally unusable. So, having phoned and emailed Leisure Outlet to no avail, I called World of Camping to see if I could just buy a replacement. They answered the phone for a start and Gemma took it upon herself to sort the whole thing for me as I had had such bad service from the other company - she just felt it wasn't right. She has restored my faith. Now THAT is how customer service is done. Thank you again.

I needed an item last minute and called the sales to explain I was local and could collect. Even though they are not meant to be processing collections due to Covid-19 they refunded the delivery on the order and I picked the item up with no issues. Excellent customer service throughout, gave super clear instructions throughout the whole process. Will order from them again, a shining example of how customer interactions should be.

Customer service is outstanding and cheapest price for the tent i purchased

I Ordered a chair off website and paid for it,three days later they email to say chair out of stock/not getting any more in.It should have said that the chair was not available on website so I did not ordered it in the first place.asked for a refund and it is going to take 3 to 5 days to get my money back.they should be able to give the money back same day.hope no one else orders from them.

We bought a Vango air hub from world of camping, upon first use during our holiday,one of the valves was found to be leaking. I contacted world of camping on Friday dinner time to discuss the problem. They immediately agreed to replace like for like. The new tent arrived Monday morning, this may not seem exceptional, but as they are based in Redruth, Cornwall and the tent was delivered to a campsite in the north of Scotland I thought that deserves credit. The faulty tent was not thier fault, the way the handled the problem was superb. Brilliant customer service.

Bought a tent from World of Camping made by Vango that leaks round the edges every time it rains. Looks like the tent was made faulty. Have sent the tent back to World of Camping and Vango twice now each time asking them to speak to me before sending it back but each time they just send it back saying there is nothing wrong with it. Paying £460 for a tent you can not use then getting constantly fobbed off is wrong. Avoid Vango if you want a tent that does not leak. World of Camping are polite on the phone but ultimately I have bought a tent off them I can not use. - As you can see World of Camping replied 10.10.19 The tent was sent back to them within the Warranty but they returned it still leaking, As we don't use the tent camping often we had to wait till the next time it rained whilst using it to find out it still leaked, Returned it to Vango twice each time no phone call from them to discus the fault even tho I put a covering letter in asking for a call they just returned it to say it was OK. This has dragged on for years so yes the tent is well out of warranty now but wasn't when the problem started.

Very poor service. Ordered a tent and paid for next day delivery as I needed the tent urgently. I never received an order confirmation email. I was unable to set up and account as the verification email never arrived. I eventually called them only to be told that the tent was not dispatched a day late (no use to me). They had no explanation and I had to cancel the order. The only positive was that the customer service person was very polite and helpful.