www.splashdirect.com

103, 29 Broadwater Road, AL7 3BQ, Welwyn Garden City
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3.50
Based on 823 Reviews

5

46.05%

4

10.57%

3

6.32%

2

7.78%

1

29.28%
About www.splashdirect.com

Established in December 2001, Splashdirect is the UK's fastest growing online bathroom retailer. They offer over 3000 bathroom products, encompassing their own label line and leading industry brands, to provide everything from novelty toilet seats to freestanding baths. Their business philosophy is simple: Give consumers and businesses what they want, when they want it. They have a dedicated UK-based customer service team, made up of individuals with expert product knowledge. They are on-hand to assist you with any problems you may have, no matter how small.

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david farrow
United Kingdom | 30 December 2014

Very disappointed, after reading other peoples reviews. Long story short odered failed to be delivered twice , failed to be contacted twice , had to contact yourself about delivery which had failed to be delivered . In the end was given the option to cancel which I did on the 17 th of Dec and was told my bank would be credited with refund ,it is now Dec 29th and bank account still to be credited , this i am affraid is not good service .

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Graham Wilson
United Kingdom | 29 December 2014

Good price, good product, fast delivery easy to order. Happy customer. Thank You!

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Ms T
United Kingdom | 29 December 2014

Lost 2 days of work sitting in the house waiting for couriers that never came, despite booking and confirmation. And to think I paid £35 for the priviledge... never again.

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Bill James
United Kingdom | 29 December 2014

Splashdirect took the money from my account knowing they were unable to send me the goods as they had none in store. I had to keep on emailing them to fine out what was happening and it was almost 3 weeks before the goods were despatched. I will not be using them again.

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kathleen
United Kingdom | 29 December 2014

Fast delivery, nice product value for money. Very pleased. Will keep this company in my favourites for future purchases.

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Paul
United Kingdom | 26 December 2014

In the name of honesty I'm reporting the few "niggles" I had The checkout process failed three times, which may have led to the money being taken for my account four times on one day before being replaced the next day (fortunately I had money in the account) The bathroom cabinets we ordered were delivered when they were expected and were in good condition. The outer packaging was slightly damaged and the bottom 3" of the boxes were absolutely soaking wet To summarise I would definitely purchase from Splashdirect again but would advise inspection of the packaging upon delivery

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Sian
United Kingdom | 23 December 2014

Splashdirect have a great range of products with all the information you need. We ordered a bathroom cabinet on the 7th Dec with a 4-5 day delivery. By the 16th we still hadn't received it so I called them. The lady I spoke to was very helpful and called me back within 15 minutes. The courier company (City Link) had delivered it on the 12th but they didn't know where to and apparently couldn't track it. Despite this Splashdirect sent another one out on the Wednesday to be delivered on the Friday however again it didn't arrive, but it did arrive sometime over the weekend. Overall I would recommend Splashdirect but I would suggest that they keep a closer eye on the courier company.

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Jill Shearing
United Kingdom | 22 December 2014

We have been happy with previous purchases from Splash Direct but this time it has been a nightmare. We ordered 2 bathroom cabinets - they arrived within 4 days as promised but both had smashed glass and dents in the corners. SD agreed to send replacements. The first replacement has just arrived and it too is smashed. City Link are the delivery company. I have been on the phone for 15 minutes listening to how important my call is, and then at 5pm the phone went dead!!!

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Customer John
United Kingdom | 22 December 2014

Service was very good, goods arrived within the stated time. Goods was what was expected at the price. JR

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Victor
United Kingdom | 22 December 2014

Bathroom completely re-done. Needed a mirror cabinet, went to Splashdirect, very helpful on the phone, went ahead with the purchase. Totally satisfied with transaction, the advise, the price,delivery next day as promised and the quality. Other retailers should note how this company operates ! Thank you

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KDE Ltd
United Kingdom | 22 December 2014

Been waiting a week for a trim that didn't arrive with screen still not got it

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Anthony Brooke
United Kingdom | 21 December 2014

Needed a loo seat 220mm top fix and splash direct were the only company I found that could help. Prompt delivery, very easy.

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Amara
United Kingdom | 21 December 2014

Ordered my bathroom counter top basin more than 2 weeks ago still nothing arrived! Context their customer service with no reply. Very disappointed!!!

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Nicola tooker
United Kingdom | 21 December 2014

Really pleased with the shower screen we bought from splash direct very good quality and reasonable price.thankyou splash direct 😊

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roger stacey
United Kingdom | 21 December 2014

great service super fast delivery, great quality would recomend, thanks Susan Stacey NEWMARKET SUFFOLK

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Sam Godden
United Kingdom | 18 December 2014

Extremely pleased with the sink we purchased. Good quality and extremely good value

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Sandra
United Kingdom | 17 December 2014

Tried in vain to get a top fixing ,d shaped and the correct size for our back to wall toilet. Fits perfectly and good quality. such a relief as we were toying with having to replace the toilet because we couldn't get the correct fit. Excellent service. thank you

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Alex Sherer
United Kingdom | 17 December 2014

Delivery company dumped a pallet on the pavement and refused to help carry goods in or take the pallet away after I had emptied it. Would not use again.

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Susan Bakke
United Kingdom | 17 December 2014

The instructions for fitting item were undecipherable and on contacting the company I was told more or less to get in a tradesman, they are the most unhelpful company I have ever bought from

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MR
United Kingdom | 16 December 2014

Sorry unable to offer an opinion as my order (no.100031355; shipment no. 100027252) has yet to be delivered. The shower enclosure was ordered on .Fri 28 Nov. Today is Tues 16 Dec.

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