Great service, great communication

Very easy to renew my classic car insurance. Price had only gone up £14 since last year. Person on the phone was excellent.

the guy taking my renewal was good and to the point,exactly what i wanted as this was a renewal. The policy is good and i have been with the company for a few years. What i do not like is the constant phone calls to renew. I received my new quote at the end of the december. For 3 times a day until i renewed yesterday, the phone kept ringing. Now, policy was due at the end of January. I am an adult and do not need constant badgering to renew. The thing is last year i told the company about this but they still keep doing it,not very professional.

Amazingly quick call back and a receptionist and then an agent who listened, heard what I said, gave me clear information and solved my insurance issue entirely to my satisfaction.

Excellent customer service

I have been to several other insurance companies for an insurance quote. They refused to accept my NCD for different cars acquired from separate insurance policies. Lancaster accepted the individual NCD accumulated for those two cars. The price for a Multi Car Insurance was very competitive and the service was excellent.

Really helpful staff and competitive quotes.

First Class service and very competitive price. Craig was knowledgeable and helpful.

Excellent service, good to be back with your company. Thank you Craig

Jamie was really helpful understanding and patient. He was polite and supportive and ensured my queries were addressed and noted. Very reassuring. This renewal was also the first time in 40 odd years of being insured that my insurance has not increased in costs without me having to shop around. Very straight forward.

Automated answer machine was very poor! Once through to human to speak to, was clear and quick to renew policy.

ease of transaction

Very helpful and friendly initial conversation and the delivery of documentation etc was very prompt.

It was great and the member of staff was really efficient and helpful.

Excellent customer service, attentive, knowledgeable, and so very helpful.

Fantastic service from staff who were very knowledgeable

excellant service as always many thanks AAAAA*.

Very helpful reviewing my insurance needs.

The lady I spoke to (Jade) was very knowledgeable and friendly. Jade spent the time ensuring that the insurance policy was the right one for me and at the best price.

Great experience straight forward communication and split my online quote right in half , dealt with Craig