Gus fixed our problem very quickly. We will be asking for him again in the future. First time we have used your service and will be again. Problem sorted. Nice polite technician.

Absolutely appalling service for my 97 year old father in Melbourne who was having issues with his MacBook. Running slow mainly. As I am caught up in lockdowns overseas I read the reviews for Geeks and noted they were generally good. Let me add my warning to stay away from this company. The technician took my fathers computer away for a few days to “upgrade” the OS and maximise its operation. It was returned at the cost of almost $600. A week later it completely died. I was reminded that this “may” not be covered by warranty as it sounded like a “separate issue”. A mere coincidence? The technician came back and took the machine again. This was weeks ago now. I’ve had a one-line email from the technician since. Several from “Customer Service” promising action. My father is approaching his 100th year and is very trusting. I have even offered to buy a brand new computer but have been told I will be charged another 2.5 hours to set this up. I have even today taken the extraordinary step of advising them I will call the police as this is theft. There are many small companies who offer good service. Please avoid this large one that obviously relies on quantity rather than quality. Absolutely hideous.

I was stuck and in desperate need of help. I contacted geeks2u and within 45 mins Frank arrived and lets just say he fixed everything. He is my hero. Smooth transaction, communication and overall fantastic services provided. 10/10. Thank you Frank and geeks2U your the best!!!

Geeks2U were very professional and extremely helpful. I would highly recommend them.

Friendly, efficient and prompt service, both reception and technician. The whole process is easy and reliable. Questions and uncertainties are responded to with simple language.

Wow Geeks2U! Sasha was very understanding and helpful on the phone - I knew exactly what would happen and when, as well as a very clear explanation of fees and payment expecatations. Ash was outstanding - so very patient with my lack of tech skills and even more kind and patient with my elderly and confused Mum. Thanks Ash - you made a difficult experience much easier with your calm, friendly and professional manner.

Needed help setting up a travel router and Google Chromecast - Robert was on time, efficient and helpful in setting everything up and testing it with me. Much appreciated.

Polite friendly knowledgeable service

Geeks2u Need tech support? 1300 433 572 Extended hours, 7 days a week Survey Complete Thank you so much for filling out our survey Janet & Hirell! We really appreciate it! Please don't feel at all obliged but could we ask for your help? We're trying to build our online reputation and would be ever so grateful if you would post a review using the following link: Review us on Trustpilot Trustpilot Iman was prompt, lovely, polite, and was happy to answer all my stupid questions and completed the job rapidly despite my interruptions, making it affordable and I'm a very satified customer who will be recommending you to all my friends. Also I'll be calling you straight away if I have any tech problems in the future. Thanks so much for saving me.

Efficient, friendly, knowledgeable and all technicians use accessible language that makes it easier, as a consumer, to understand what's going on.

PHOTO DUPLICATES APP Again and again, Geeks deliver. We asked at short notice for an Apple expert who was a wizard with Apple Photos. Danyal delivered in spades. He was courteous, knowledgeable, patient, and helpful and could not have provided a better solution to our problem. From the moment you pick up the phone, you know you are dealing with a thoroughly professional organisation. Sam - who booked us in - also had an exemplary phone manner. I am the man in your ad whose life is restored when he gets his photos back!

Extremely courteous and efficient Everyone I dealt with was extremely courteous and efficient. I was delighted with the way Dave sorted out my issues and went the extra mile to fix some extra things I didn't know needed fixing!

we were very happy with the Tech Rami, he fixed our issue with our printer to connect it wirelessly to our Mac 21.5inch desktop, he was so friendly & professional & had the two connected in under the allotted time frame

Jagath was friendly and very knowledgeable. He talked me through what he was doing on my laptop. I am very happy with the service he provided to get my laptop once again working at speed. I would certainly use this service again.

Stop tearing your hair out - get Geeks2U to help you!

Edit edit: The techie came out and did his best to complete the task. In the end I had to just let him go and do it myself, which was a real pity. I ended up having to pretty much re-do everything as the guy who came out to make everything right made a couple of rookie errors - such as not applying thermal paste and putting fans backwards. In fairness, the guy who came out was used to working on granddad's 25 year old Dell that's held together by dust, cobwebs and malware. The poor guy was completely out of his depth. This circles back to the company's CRM not aligning experience/skill with jobs Edit: Geeks2U has since been in contact and another technician is coming out tomorrow to correct everything and finish the task at no charge. I’ve been informed that the new guy is full bottle on current hardware and will have no hassles completing. That’s a pretty awesome remedy. Straight out of the gate I want to make it very clear that the techie is not in any way at fault for this dog’s breakfast. The guy who came out was a printer techie who hadn’t seen inside a PC for years. This to me is a failing in the part of the company’s CRM and training as I was very clear the task would require someone familiar with hardware. My task was a tear down and rebuild of two systems. I wanted components from one moved into a new case and the contents of the other moved into the original case. Here is my list of issues: 1. The techie had never seated an AMD CPU before and I had to walk him through it. Remember, he’s a printer techie 2. None of the case fans spun up as he was unfamiliar with the fan/RGB controller in the case 3. The M.2 drive was incorrectly installed and not recognised by the motherboard. He’d never seen an M.2 drive before because (say it with me) he’s a printer techie 4. You’ll notice I’m only talking about one PC. That’s because he wasn’t able to even touch the second one before time constraints meant he had to go The techie did as well as he could and muddled his way through the task. Cable management was great and his attention to detail impeccable. He even re-seated the GPU because it didn’t seem quite right - which is something even veterans don’t bother with. The fault in this lies squarely on the company. It seemed to me that there’s an attitude that just because someone can fix a printer - they can do anything computer-ey. This is simply not the case. That’s like saying a bird watcher can work as an air traffic controller because airplanes fly. Geeks2U needs to fix their systems to align each task with someone qualified and/or confident - not just send someone out and assume they can figure it out. I’m waiting on a response from them as to whether they’ll send someone out to finish the job at no charge or refund me as their terms clearly state a no fix no fee policy.

When I phoned to ask for someone to come and install my printer, as I am not tech savvy, I was expecting it would take quite a while for someone to come to my home. It took only a couple of days for their visit. I had a very helpful and professional technician, Con, and I am now a very happy, relieved customer.

Very easy booking, price was explained very well and in details. Vang arrived on time, explained in detail what he was doing to both laptop and computer, gave me advice on options available. Highly recommend

Very efficient and knowledgeable staff. Friendly and professional service. Prompt and convenient appointment times available. When an IT issue has arisen, Geeks2U have always solved the problem and saved my sanity.

The convenience of in-home 'service'...fantastic administrative processes....prompt response and visit...and the personalised approach makes it excellent value...and the best option for home or business users. I have used geeks quite a few times...and compared to other 'retail' and in-home services...they rock..! I am more informed each time...and never made to feel silly or stupid about my tech capabilities...or lack of them.. Thank you.