No quibble refund issued. Excellent customer service. Vionic footwear is the best for my feet.

This week I have dealt with 3 customer service departments. Slazenger, Vionic, and Rituals. Vionic was sadly bottom of the list. Both the other companies gave outstanding service and I shall be a returning customer. Vionic, sadly not. I emailed in with a problem with a shoe, £70 worth of flip flop!! And was given only the option of returning for a refund if it was within 30 days. I believed if I had a fault with an item, it didn't matter how long you have had them? Still current stock, luckily a friend of mine found it was a stitch sticking out that caused a cut on my foot, and gently filed it down so I could wear them. Could a large company charging that much for a shoe not have helped me out in the same way?

Website advertised next day delivery when I ordered on 30th May. I have now received an email advising orders placed after 28th May will be delivered on Friday 7th June. I go on holiday tomorrow, Wednesday 5th May #fail

An order failed to be delivered, not the fault of Vionic. When reported to Vionic there was the offer of 'starting again' or a refund. The forner was not convenient immediately so a refund was chosen. This took place within minutes, literally! What amazing service. Thankyou Vionic, a re-order will occur as soon as convenient. Thankyou for more than excellent service, Gemma!!

It is impossible to order from you. I made small mistake with the discount code and got blocked. Tried over and over by e-mail to get unblocked – but in vain. And today the discount runs out. Please help! ......... 2019 I bought two pairs of Vionic flip-flop sandals in India. 2021 they were worn out so - beeing most satisfied with the foot support they provided - I bought two new pairs from Vionic US. Now they too are worn out so I tried to repeat the purchase, just to be told they did not sell over seas anymore. I was recommended to try Vionic in Germany or UK instead. Tried Germany, Vionic DE, because of Brexit and got to a that had no trace of Vionic products, only three links to other shoe companies - one of which specialized in horse shoes... On the web I found Vionic.Sweden. Worthless for me - a dead end site ending in total impotence regarding combining my mail address with a functioning Kafka could have written about this. So I turned to Vionic Ireland - within the EU - and managed to order and pay for two new pairs. They never came. Instead my bank gave me a new card since someone in Australia had tried to squeez money out of my account using the one I paid with on the irish site. So i decided to deal with you, Vionic UK. Impressive site! Generous discount! I easily found my favourites and ordered, but alas made a mistake filling in the discount code and got blocked. Trying to get this right again I was treated with a lot of advertizing mails and a few actually responding to my problem. The content in those was also worthless to me. Kafka could have... Today your message reaches me: you do not sell and ship to Sweden. My conclusion: Vionic shoes - the company that so far has provided me with four pairs of high class sandals -must have gotten hijacked by crooks using the good name to swindle their customers. The alternate conclusion: that the company in just a few years has caught a plague that dramatically has affected competence on all levels world wide is too far fetched. Almost as impossible too order sandals from you. Turned to Amazon instead. sandals will arrive friday to my doorstep.

Bought a pair of trainers that were rarely worn. They had a rope like material trim around the edge that has completely disintegrated where the shoe bends. The rest of the trainer is perfect. When I told the company and showed them photos they said it was normal wear and tear. Absolutely not it was bad design! The rest of the shoe is perfect.

I recently purchased Sam Edelman shoes online. They are beautiful, fit perfectly, and are very comfortable. Made from the highest-quality materials, they are my go-to shoes. The company offers an exceptional shopping experience with top-notch customer service. I highly recommend Sam Edelman to anyone searching for quality shoes and excellent customer care.

Really great shoes but never have any stock in 6.5. I would buy more but I just can't for months.

Excellent service, delivered as said. Customer service enquiry dealt with promptly

I ordered on 29th April but never received notification that my order was dispatched. My order hadn't arrived, so I checked my Vionic account and it said my order had been sent with DPD and gave a tracking number but this wasn't recognised by DPD. I started trying to get in touch with customer services on 7th May, calling several times every day. The message says their hours are 10-4 but regardless of time no one ever answers the phone! I emailed customer service on 7th May, and left a voice message on 8th May and they have just got back to me today 15th May to say that Evri have delivered my parcel! If they had I wouldn't have spent over a week trying to track them down :( Apparently there is only 1 person in customer services, and to be honest if that is the case I feel sorry for her. You would think that at £100+ for most of Vionics shoes they could afford another person?? Appalling service, never ordering again!

Fine until you need customer service… I’ve placed a few orders with Vionic and in the most recent one I received the wrong size. The box said the right size but the shoes inside were the wrong size. I’ve been waiting almost two weeks for a reply to my support ticket about how to resolve this and receive the correct size without having to pay delivery on a new order. Don’t bother trying to call their phone number, it’s only open 10am til 4pm (when most customers will be working 9am til 5pm) but when you do call their number there’s no answer and goes to voicemail. Even leaving a voicemail does nothing because I’ve not received a call back from the two voicemails I’ve left. Is this company even still in business? They don’t seem to have a customer service team if they are…

Very complicated to return items. You have to email at least 3 times to get proper instructions. I'm still waiting. Very slow and poor customer service. They provide a telephone number but its on answerphone.

Customer service in my experience was great. I had quick responses and was very informative.

Great shoes. But you have changed your sizing and now only three styles are in my size. To be frank, two of the three styles are ugly. My foot is longer than your size 42. Please make more styles in size 43. Lyndsay from Customer Care responded quickly with links to an explanation to Vionic’s new sizing and a chart. Thank you.

Don't buy their slippers. After 10 months of wear, the heel had come away and had holes in. Inside, the ball had completely worn down as well as the heel. I've then been told by customer service that this is general wear and tear. So slippers that cost £60+ are only usable for 10 months max before "general wear and tear" wrecks them?... Do not buy these slippers. Don't waste you money on a product you can use for less than one year.

No update on my tracking, they keep saying they have shipped but tracking has not updated since the 26th of April . The replys are copy and paste canned responses. I am not happy, I ordered from the UK site

Excellent customer service from Gemma - speedy response to query and resolved immediately. Many thanks Vionic :-)

Still experiencing very poor customer care following receipt of incorrect sized sandals! Long, unacceptable delays from Vionic. Now not honouring the sale price originally on offer when I ordered in the first place…… My initial complaint has NOT been resolved despite Visonic’s previous response on TrustPilot. Very poor standard of customer continues……

My husbannd has been receiving several messages from a dodgy looking company offering fip flops for £39.99 plus a further 20% discount, whereas everywhere else they are £80. Contacted GEMMA direct at Vionic. She has been absolutely wonderful in replying promptly. She is a great asset to VIONIC.

Had difficulty paying for a product but a lady called Gemma contacted me very swiftly and resolved the issue