Gemma was very helpful straightening out my concern. Great quality and style of shoes! Will order again.

I haven't received my shoes yet, but I rang to get advice and Gemma, who rang me back, was really helpful and took plenty of time to talk me through my options.

I wanted to receive the trainers number 6.5, as I ordered, but it didn't happen. I sent back the ones with number 7, which you send it to me ) but I thought you were sending back what I ordered (number 6 5). I am very disappointed because I really wanted those trainers ...

I bought a pair of ‘trainers’ about two years ago and, after general use, the canvas top split apart from the side and sole. When I questioned Vionic about this and sent photos, they replied that they believe the split was caused by “general wear and tear”. For info I am not overweight, I did not play squash or other sports in them, merely walking. Be aware - you’ll be paying a high price for a pair of comfortable shoes which may not last more than a couple of years!

My initial order had to be deferred due to that delivery being later than scheduled. After contacting Vionics Customer Care they despatched my items and they were delivered within 24 hours.

Great customer service, speedy resolution to a minor issue. Great product, really comfortable.

Excellent customer care

Very helpful agent who was able to solve my return process problem Great overall customer service

The products, ordering, delivery fine. Customer service, information, after sales contacts, website awful!! Trying to get answers to queries virtually impossible

Excellent customer care. I ordered slippers which were shipped via couriers. Long story but couriers lost track of my parcel. After a week I contacted Lyndsay at Vionic who was most helpful, asked me to return a claim form on line, and has immediately despatched replacement goods. I was kept informed at every stage and will be happy to do business with Vionic again.

Hi I'm very happy with the customer service , I bought vionic mylie trainers and after couple of months a tear started on the inside, thankfully vionic replaced them with no quibbles, top class service and very speedy replacement

I regularly purchase Vionic trainers and now shoes usually in their sales. Gemma is very personable and helpful and nothing is too much trouble. She has guided me on sizing as some shoes you have to size up and is very knowledgeable. Delivery and returns are prompt too. Often you have to leave a message and she will get back to you as Gemma is the only one manning the phone. Thank you for your service Gemma much appreciated x

With a return reaching its due date... I have been struggling to get someone to reply to my emails and phone messages (no one answers the phone). I originally got a QR code which I couldn't open and then wasn't allowed to request another. I left messages and emails as above with no answer. These are good shoes recommended to me but sizing erratic and in London I cannot find a stockist at all, hence bought online. I won't buy again as it's so difficult to buy (no where to try) and then difficult to return.

What a superb service from Vionics. I love their shoes and sadly as happens my last pair developed a fault. The issue was deal with quickly and to my satisfaction. What a great example of excellent customer service.

I was suffering from nerve damage and tingling due to a collapsed arch. Recommended to wear orthotics by healthcare professionals, but as I work from home and don’t wear shoes in the home for most of the day, that’s little help. Then I saw that Vionic sell slippers with arch support. Took a punt, been a week now and the pain and tingling is much reduced. I have support around the house but also still feel comfy in my slippers, wonderful

I sent a detailed email wanting and querying shoes sizes and styles and I feel none of my queries were dealt with nor even understood what I was asking. Seems shoes sizes are hit and miss for being out of stock and seems to also be that more stock is never replenished. I am a new customer to you and I am very disappointed with the reply email received, which also took several days later for you to reply. This has put me off using you now, even though I was recommended to try you guys from a friend of mine. Please sort your customer service department.

I have bought many shoes/ sandals from Vionic with great success. Unfortunately , recently I had an issue with a pair of shoes but Vionic handled it very professionally & promptly. They issued me a full refund. Very happy with customer service.

great customer services. quick delivery. quick refunds. when the shoe/sandal/trainer fits you its an incredible feeling of comfort. they've really helped me with my posture and planta faceitious. My daughter has also had same benefits

Had trouble with a return, but regarding a telephone call I was able to resolve the issue.

I ordered some casual trainers in a size 5, but it took Evri AGES to deliver them to my local pickup point. I contacted Vionic and they chased it up, and refunded the postage cost. When I received them, the trainers were a bit loose, so Gemma in Customer Services recommended I try a 4.5 instead. I sent the first pair back, and she refunded the postage on the new pair and honoured the discounted price I'd paid for the others (as the promotion had since expired). That pair fitted well, but the one of the laces was damaged. It seemed crazy to send the shoes back for an exchange, so instead Gemma offered a further discount on the shoes so I could buy some new laces. The trainers are very comfortable with the right level of support for my high arches; and the Customer Service has been great.