Horrible experience. No customer support after receiving money. Waiting for fitup for the product delivered. Arrogant staff.

where is my product I should LAUG do FIR TO POLISTATION AGAINST FRAUD ROYALOK

Don't buy products from this company. Neither the product quality is good, raked up price and not a matching value. The worst of all is the customer service, I do agree with everyone here not ethical and non-professionals. NEVER BUY !

I placed an online order for a Penang Malaysian Boss table 1.8M in Melamine on 5th June 2024, through Royaloak’s website (royaloakindia.com). I paid ₹24,000 on this order number 000098802. Based on the information from the website and conversation with the sales adviser they promised me that they will deliver the product by 26th June 2024. However, I haven't received the delivery yet. When I contacted them they are unable to provide a delivery date or a proper reply so far, also refused to refund, its over 95 days. I will take them to court of law. Please avoid this company, do not buy anything from their shops or online.

Royaloak: Never Again I placed an online order for a 3-door Zara wardrobe on June 18, 2024, through Royaloak’s website (royaloakindia.com). The order number is 99969, and the total cost, including tax, was ₹11,500. According to the website, the product was supposed to be delivered within 10 days. However, the delivery did not occur as promised. When I contacted Royaloak customer care at 917676367636, I was informed that the product would be delivered by July 3, 2024. But once again, they failed to deliver. I called customer care again, and this time they assured me the product would arrive by July 20, 2024. Unfortunately, they missed this deadline as well. On July 20, 2024, after another call to customer care, I was told that the product was unavailable in their warehouse, and they had no idea when it would be back in stock. I requested a refund, but they refused. Between July 20 and August 20, 2024, I called Royaloak customer care 10 to 15 times, requesting either the delivery of the product or a refund, but no resolution was provided. For 65 days, Royaloak has been stringing me along, neither delivering the product nor refunding my money.

I heard they are very unreliable and they don’t value customer service. So don’t buy from them

Hello customers , Just read this before purchasing expensive products from this shop. We made a purchase of a leatherette 5-seat recliner from this brand. Regrettably, after a mere 2 years of use, we encountered a significant issue with color fading. Upon requesting service, we were charged a visitation fee of 500 rupees, and a third-party service provider was dispatched for repairs. It is worth noting that we invested 1.5 lakh rupees in this product, only to receive a recommendation for local materials commonly found in products priced at 20-30k rupees in the market. We strongly advise you to exercise caution when considering this brand for your future purchases, as it appears official repair support may not be available from the company.

Zero reliability, zero service

I bought a dining table which is totally defective. When I raised an issue they sent me a replacement of table which is also defective after that they picked a product and promised to refund my amount within 10 days but more than 20 days are done still I didn't get my refund. They are not answering my calls and their all products are belonging from China not from Asian Malaysian wood which they commit on the store or website. The quality of their products is totally poor and defective. So, please be aware of this kind of fraud brand. I attached some screenshot also please check.

Venugopal B: Have faced similar issue I purchased Rocking Chair from Banaswadi branch Royaloak Incorporation Pvt. Ltd. 1. Received Defective product ( Bad Quality Product) 2. No message to notify the complaint number nor the technician response were updated in the system (Bad Quality Service) 3. Issue with Ethical behaviour - Store manager promises to replace the product on time but not replaced within stipulated (Bad Ethical or behavioral issues) - Pradeep from the store who called me to have a word disconnected call during the discussion I have a question, How Company can survive with bad Quality product, service and ethical behaviour Venugopal B: Can you please consider these system gap within Royaloak Incorporation Pvt. Ltd. at the priority so that other customers do not face the same issue Also there is no process to Refund as well. Why not when I am not happy with Royaloak Incorporation Pvt. Ltd. product ? I will tag the suitable people whom I have interacted till now to take corrective actions Note: Bad reviews in Google as well Trust me, I have experienced the same. My Bad, I did not read the reviews before going to the store

Bought a double bed in Jan-2022. They did not deliver the supporting legs and got broken headboard and footboard. Headboard and foot board was replaced and the installation guy asked to use the bed and they will provide support legs in a few days. Bed obviously broke even from side panels. RoyalOakIndia customer care picks the call and tells we will deliver. But it is almost one month they failed to deliver the product whole and they are not taking the parts they have delivered . Not ready to give the refund. They don't have refund policy it seems, If you cannot deliver the whole product then it is fraud to not refund the amount. Even if you buy a product from kabadiwala, he might give a better product than RoyalOakindia.com Very frustrating. TOTALLY AVOID.

Poor service! Don't order from them!!! My order was promised to be delivered on Aug 2. When called to check the customer service nobody knows what's going on. I initially wanted to cancel the order as the promised date won't work for me, there was no option to cancel the order online. I made a call to the customer service and mentioned that the expected delivery date is late, and I want to cancel the order, the agent said he'll check and let me know. Then the person who manages Royal Oak for all the South Indian states (at least that's what he claimed to be) called and assured me that the order will be delivered on or 4 days before the delivery date. Couple of days before the promised delivery date I called the local store who would be delivering order and checked if the order will be delivered by the promised date, but the store said that it will be delayed by 2 days. I called the store on the new expected delivery date, and they said it won't be delivered on that day. When I got tough, they gave me the number of the Warehouse dealer to whom the product was already sent. When checked with the warehouse dealer he said he won't deliver until someone enroute to me places another order and it could take up to 10 days. Why should I wait 10 more days for someone else who lives close to me to place an order when my order is already delayed?? While this was happening, I was in contact with customer support, and they don't know what is going on and always said the product will be delivered by the promised date, when questioned about my call to the store they always say "We'll check and let you know" but never call me back. They never seem to know what is going on. Really poor service!!! I don't recommend ordering in royaloakindia.com While ordering the website mentioned "5% cash back for HDFC Bank" when paid through debit card I didn't get the cash back when asked about that they said it was only for HDFC credit cards.