Excellent customer service. Tei was very responsive to all of my questions!

I was skeptical about ordering from your company. Although the toilet has not been installed, it was delivered as promised so I am hoping it works.

Easy install and great quality so far the only thing I did not receive was a small piece of hose that goes on the water fill inside the tank. Other than that everything was great

Ordering was easy, website was easy to navigate in order to find what we wanted. We got the product faster than expected. We bought the extra tall 21" toilet and it's awesome. So much so, we bought 2 more for the other 2 bathrooms. Those well be here in a couple of days.

I had questions about the product. They were answered by the product specialist. The staff assisted me with the sale and offered a discount. Great staff and great price. Thank YOu.

I had many questions after installing this nacerating toilet. I emailed Simple Project US and Tei responded promptly and accurately. I can't say enough how Tei handled my questions and made me feel comfortable in the operation of their product. Thanks for having a caring and understanding representative with great explanations. I am very satisfied with the product now.

I've been trying to purchase a product to have installed before my upcoming shoulder replacement. After having to send an article back once, I consulted a plumber. The measurement he gave me fell in between. I asked a few places what I needed to buy. This place went above and beyond and found me some choices and emailed them to me. Just when you think all is lost, someone stepped up and was a great help. Sooo. Appreciated!!!

Great experience. Will order from them again

Great product for the money and great customer service!!

Great product for the money . Excellent customer service

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They were very responsive and exceeded all expectations! I was actually very surprised by the experience and I am very impressed with the exceptional customer service. Well done!

Toilet was very well packed and arrived on time and defect free. I installed the toilet in my new basement half bath in an afternoon. Pretty straight forward install. The macerator is even quieter than I expected. Thank you!!!

I actually had to cancel my order so I never received a product. On the positive side customer service was able to process a full refund of the purchase price and they were very prompt on setting up a delivery of the product. They even reached out to me to verify the delivery address. The one negative issue I had was that it took hours to get a response from customer support as I believe they are not based in the US and have work hours that are opposite to central time.

Updated! I bought the Upflush toilet (600Watt) by Simple Project from Amazon for my basement bathroom. It is very nice looking and it is perfect for small space/area. Each flushing will run a pump with some noise but it’s not too loud. It can be connected to a sink (to clean hand) as well. The after sale service was also great. Mr. Levi took care of us very nicely and professionally. If I have to install a toilet in other small room, I will definitely do this product again. Within a warranty period, the monitor stopped working. I contacted the customer service and communicated with Mr. Levi via text message. He tried to help troubleshooting but it did not work so he sent me a new toilet’s pump but said the warranty of the pump would still be from the purchase date. However, I now have a brand new toilet (pump) and it is working perfectly! Note: The phone numbers provided by Amazon did not work. You must find the company’s phone numbers on line. Here is the one I used (848) 469-5254.

Toilet just as in the picture. Good value for money. Very pleased. This is the second one I have bought now. Thank you