The customer service was spot on. There was an issue with FedEx and Mouqy worked closely with them to resolve it while keeping me in the loop. The glasses are good quality too! I would definitely recommend them.

DO NOT BUY FROM THIS COMPANY! I had multiple issues with my order. They did not go through production as the timeline stated. They were only completed AFTER I had reached out inquiring about my order. Once shipped there was an issue with the documentation they provided to FedEx so I had to follow up with Mouqy AND FedEx myself. The package was ultimately not received and I have been back and forth with them for almost a month now. They will do nothing to assist me in resolving this. They tell me the same thing over and over. They have taken no responsibility for their issues as the merchant. I do not recommend them AT ALL. EDIT: To tell me my review is unfair when this is my experience is TERRIBLE. These are the facts. They only did their best AFTER I continuously followed up almost always requiring a follow up prior to a response. Although there is not timeline that the company has given me, the departments have a timeline in which these types of things can be filed. Mouqy was not willing to work with me because I would not have been allowed to file a police report due to the timing. Their lack of understanding is ridiculous.

While shipping took a long time (this is FedEx's issue, not mouqys), the glasses are quite high quality and aesthetic. I will likely order from them again. The glasses are higher quality than Zennis in my opinion at a very similar price point

It was my first time buying glasses online and surprisingly it was a great experience. The whole experience had been smooth and I was pleasantly surprised when I received the parcel. It was being wrapped very good and intact and the fit of the glasses was excellent without a need for alteration. After wearing it for almost two weeks, it feels good.

I love the glasses I got! It was effortless and they are beautiful!

Such a great experience! The customer service is top notch and I highly recommend purchasing though Mouqy

had a great experience with Mouqy Eyewear! Costumer service was great and the glasses are so beautiful and have great quality! Would definitely recommend and order again!

They're very kind and accommodating! All my concerns were replied to instantly. I'm also glad that they have a wide variety of glasses to choose from, it took me some time to actually decide cause I wanted a lot! hehe I got mine shipped and was delighted to see that it arrived safely ❤️ I got it upgraded and added my lens grade and it by far feels okay, it doesn't seem off in my eyes considering that I ordered it online and didn't get it like how you would usually buy your glasses on your eyewear stores.

Bought my Mougy eyewear for my daily use spectacles. I like their service and friendly staff here. The spec is solid and good quality. The optometrist also gave a good explanation and meticulous checking to ensure the right fit on my spec. Highly recommended.