Not a review but a warning that this companies telephone number has phoned me twice today and it seems to be some kind of debt agency????

Excellent service and a great variety of teas and coffees. I strongly recommend them!

Best place to start the day

The app works well, the coffee is superb and the staff are always friendly. What more could you ask for?

Good coffee, great staff (Canary Wharf)

The team are always friendly and having always ordered from the APP, my coffee is always ready as soon as I walk in the office. Great service.

Two star for the coffee, 0% for customer service, while the coffee was great the staff at the Philpot Lane are very unfriendly. On one occasion tried to order via the app, it failed to work - I went to the shop, was asked to come back in 10 minutes - later I was able to order via app after about 10 minutes but getting there I still had to wait another 5 minutes totally being ignored by the staff. Got the coffee, bought some drinks & snack - the staff totally absent minded forgot to charge for the snack, his female colleague gave me dirty looks instead of an apology. To the shop review your teams attitude to customers, this incident happened on the morning of 13/05/2019 btw 7:00 - 8:00 am.

Without a doubt, the best range of coffee, and quality of coffee provided by the one coffee house

Amazing coffee, amazing service! Their use of reusable cups and the discount you receive when you bring it back is great.

Amazing service and great app, every update gets it better

Great coffee :)

The New Black serves incredible coffee. Dramatically better than the high street chains. I've become a regular and now I find Starbucks and the like bitter and unpalatable. The New Black has opened my eyes to (and my other senses) to how amazing top notch specialty coffee can be. The smell, the balanced taste (no sugar required), the whole experience is superb.

Very quick, polite and great coffee

All good. Coffee and venue were fine.

One of the best coffee places in london and friendly staff. Highly recommend this place.

Excellent coffee, great baristas. Would 100% recommend!

The coffee is well made and tastes delicious + you get a reusable cup each time - all of which makes up for the time it can take to craft your order. The only reason I am putting 4/5 stars is because the app doesn’t let you add syrup shots. I’ve asked the staff multiple times and it’s clear that the app isn’t 100% set-up yet. But it means that in order to use the app for my order I need to be in the shop already so that I can clarify I’d like a syrup shot with my order.

Decent coffee, easy to use app, frendly staff, what's not to like.

Always great service but the quality of coffee I think isn't the same as when they started out unfortunately. They used to offer a choice of blends and roasts in the beginning plus nicer pastries. Now it has become pretty standardised but I still use them for convenience as they are in my lobby.

Great coffee great company