bad parcel delivery management

Excellent service and I love the jogger set

DPD rescheduled postage 3 times. Tried to contact store but phone just continually rings. First time buying from this store, unlikely to buy from again. Update in response to reply left from the store 2 YEARS LATER. I absolutely can assure you I would never write a false review. I can only assume couriers have changed in the time I posted this review back in 2021. The passive aggressive response to my review says it all. In no way have I ever been contacted to ask me about my experience, so they've just assumed it was false. Disappointing black white denim.

Extremely unhelpful staff. Wouldn’t refund because I bought in store but if I had bought online they would. This policy is not right? I didn’t try on the top in the shop because I have cancer and unwell. I have had spine surgery and didn’t want to get undressed. They didn’t have a size s. But said the size M would be fine. When I look at the item at home it was much to big and didn’t even try on. Spoke to staff which do not care. Gave my daughter a voucher! This is not the service I expect in Wilmslow. Very poor! More interested in the online sales. Where you can get a refund. Waiting to hear from the owner while I’m in the Christie hospital.

Excellent service and fast delivery.

First purchase from Black White Denim and definitely won't be my last...! Wrapped beautifully, arrived the next day and jumper was just fabulous! Thank you :-)

Absolutely love watching BWDTV; the personalities of the team come through loud and clear. Personalised service all the way. I feel like I’m at the best “getting ready” party.

One of my fav shops. I shop online but One day hope to visit the shop. Great selection of clothes.

As always excellent! Package arrived this morning, super fast delivery. Superb clothing as always. I love BWD they have a fabulous range, my go to online boutique. They never let me down. Thank you ☺️

Great service and choice.

Good service and pretty fast delivery for being overseas

My order was cancelled the next day due to no stock despite it allowing me to make the purchase.

Great service and quick delivery!

Great service as always, cloths that work well and make me feel myself, something for every fashion feeling 😊

I love my new Paige khaki joggers and they fit perfectly thanks to the sizing advice from Holly. Thank you for the goodie bag and BWD basic tee received during the AW21 style event. Love BWD and everything you guys do x

I love these trainers they look great with everything and are so comfortable!

Excellent service. Superb boutique.

Another great purchase, thank you Black White Denim, love everything about this store!

Great service ! Thanks

First time I’ve ordered from this boutique. Fast delivery and lovely t shirt. Good experience. Will be back for more.