First Class Customer Service! I felt like I was truly being taken care of. Thank you for taking my little order so seriously, I couldn't be happier. I will definitely be back when I'm looking to purchase flooring again. Cheers.

Confusing purchasing process with a lot of hoops to jump through. We traveled 2 hours to the distributor location only to find that our order wasn't in existence. The reference number we were given referenced a completely different order. So... now I have paid for something that I have no idea if or when we will get it along with wasting the travel time. What a headache. Edit: Andrew was able to turn around our order quickly to fix the wrong order number. We appreciated the quick trouble shooting in order to make our trip to the distributor warehouse worthwhile. Hopefully the product is as good as their service.

Awesome customer service when I ordered all my flooring products online tonight! Will definitely use them again in the future 👍

this company has saved the day twice for me, thank you. I could give you a long story, but what we all want to hear is the good news, product was in stock and shipped in time!!

Fast and easy process!!

great service helpful and prompt in dealing with samples and discontinued items issues. fast shipping, everything arrived on time

Great customer service! I was able to pick up my tiles from the local wholesale distributor the same day.

I didn't get a confirmation email but called the following day and got everything taken care of. The only down side is they do not offer expedited shipping on any order no matter the cost. I was willin to pay the shipping but they said they cant.

Numerous times I have called to place an order. I always ask what the lead time is to get the product. I tell them that I need to make sure it will be received by a certain date. Each time I place the order they assure me that I will receive my materials by the dates I have given. However, EVERY time I have NOT received them when needed. I keep giving them multiple chances to recoup themselves and I am let down every time and have had to spend more to have employees drive out of state to deliver the materials. As soon as I can, we will be finding another supplier.

Not good service im pick up in the wearhouse they do freight delivery charge anyway

I feel that your company is very honest and considerate on the quote and very helpful. I had bad experience from a previous Vendor from a dishonest qoute.

Thanks for quick response to the order!!

Easy and quick

Great experience and very knowledgeable staff you have there. Thank you

A good customer service. The product is great, a lot of tile product to choose from with reasonable price

Excellent quick service!

Wasn't made aware of price when ordering and way overpriced!!! Brutal return policy and even no returns on items such as trowels. Will never use again and let the company who contracts me to never use Floor City

Floor City has great customer service and are very quick to respond to on line questions. Very satisfied!

Very happy with the ease of website and great customer service!

Jeffrey went above and beyond to help me, a healthcare interior designer , keep my client happy when my order was delayed. He always responds promptly and courteously. He genuinely cares. I hope to send more business his way in future.