UPDATE: from 1 to 3 starsm 2 bottles received today. No explanation or contact. Keep your customers in touch. There is no need for this to happen. Either remove the telephone numbers or update and amend accordingly. A specifc product was not available after order was placed. Person spoke to me via mobile phone. Telephone numbers on Google and website do not work. 3 tickets raised and 2 weeks later no response. This is the behaviour of a company who does not care or are keeping people's money. If it's neither, it must be incompetency.

Sent the wrong number of items, less than I ordered, cant contact, or call, wish I had checked here first. will never use again.

I ordered items beginning of January and nothing has arrived the contact number does not work the raise a ticket does not work nor does the email abysmal customer service do not order from this company

Bought £200+ online order of Heets and they didn't send the goods and ignored my emails!! Total scam - do not trust this company. Going to take it to small claims court!

NEVER ORDER HERE ! I made on order on 9 Juli and still today i didn t het annything after 100s of mails i did got 1 real answer saying they Will send my package again becaus thé ticket on thé package was Broken after that still nothing ! NEVER ORDER HERE !

I wish I had read the previous reviews before making 2 orders with this company. Absolutely abysmal. How they are able to continue trading with the concerns highlighted below I do not understand. Both of my orders have been fraught with difficulty and only partially completed. After I had problems with my first ordered they rectified it eventually and I thought I would give them another chance. Unfortunately I am still waiting for something I ordered at the beginning of September. Despite multiple calls, emails and support tickets submitted I have not heard back. I don't ever recall having such a poor experience ordering online and then subsequently with their lack of response to my contact.

No sign from my order which I place over 5 weeks ago! The company phone doesn’t work and they don’t respond to emails.

Order didn’t arrive was 75 pound order I’ve contacted them many times and no contact back do not order poor website

If you are buying from this company and live in Scotland, do not expect fast delivery, even with priority delivery which is supposed to arrive in 2 days, it took 4 days to reach my address, and priority delivery is not tracked. My order was delivered with RoyalMail, so perhaps it was RoyalMail's fault not EliquidUK's fault. But apart from that, I got exactly what I ordered. Thank you!

DO NOT ORDER FROM THIS COMPANY. Placed 2 orders in April, - to 2 different addresses and neither order has arrived. Have emailed them NUMEROUS times to ask for help etc and NOT ONE reply. Am now in touch with trading standards as companies like this need to be stopped. Orders cost us just short of £100.00. They mention that customer service is of upmost importance to them on their website - this is clearly NOT true.

DON'T ORDER FROM THIS WEBSITE PAID FOR MY ORDER AND NOTHING HAS ARRIVED COMPLETE RIP OFF AND SHOULD BE REPORTED SO LOST MY MONEY DISCUSSING.GOING MY BANK. BIG CON. DO NOT ORDER.

Ordered two shortfills and some nicotine shots, only one shortfill arrived. No big issue these things do happen so I went to contact them through their website - Their ticket system doesn't work and will not allow me to create a ticket and the phone number provided rang for twelve minutes with no answer. Likely won't use again

Placed an order back on Dec 23rd via Readies which is their new card payment method and nothing received. Spoke with the director of the company Antony on the 29th Dec who claimed my order wasn’t processed but the website was VERY quick to take my money. Absolute radio silence despite me following up with multiple emails and trying to call. No one ever answers the phone and yet this company’s slogan is ‘no gimmicks’. They also claim that their customer service is at the heart of the business which is nothing short of false. I’ve taken my business elsewhere for less of a price. Will be claiming my money back from the bank and reporting as a scam. Absolutely terrible. *Update- 19/01/24* After attempting to liaise with the director of the company for one final time, he mentioned how my correspondence fell under the radar and as soon as my complaint email was received, an order was sent out to me to rectify the issue. While I wouldn’t recommend the new card payment method which is now on the website for credit/debit card payments, Antony did manage to swiftly turn this complaint around AND added some freebies to my order for the mistake made and was extremely apologetic regarding this. While it shouldn’t take a bit of chasing to get an order rectified, it did arrive shortly after our conversation :)

E-Liquid UK are also trading under ‘Not Blowing Smoke’ I discovered this from the refund reference. Read the reviews for BOTH trade names. I placed an order that was sat in processing for a week, tried to raise a ticket to enquire as to why - page not responding. Called number provided, no longer in use. Read reviews and saw MULTIPLE similar complaints, take money and part or no delivery. I paid by super payments so I contacted them and they raised a complaint on my behalf. Refunded today but my strong advice is DO NOT order from this set up. If you have and have failed to receive your order, report as a scam to bank and get your money refunded.

The E liquid supplied was over 3 years past its best before date, which is totally unacceptable. Contacted the company who apologised and said a refund would be processed. NO REFUND RECEIVED!

Placed an order which arrived. They sent the wrong product. I’ve contacted them a week ago with no luck or replies. Phone number doesn’t exist so can’t contact them? Will probably end up having to go through credit card company to get my refund.

It's been five days since I ordered, and I got an email to write a review on a product I have yet to receive. I emailed this morning to find out what happened, and I am still awaiting a response. Now I see reviews on Trustpilot that this is a frequent problem with this shop and that people never receive their orders and lose their money. NOT A HAPPY CUSTOMER!

Ordered on the 6th of September, paid as well. No order as of the 21st of September. I have called twice - no answer, emailed them 3 times via the customer portal. Order says "complete" on their website.. no customer support, no product but taken my money - do they even exist ??

Edit...it has now arrived thanks to Anthony who finally emailed me back. It took 1.5 months. Dont give up.

DO NOT order from this company. I made an order on 7th July and it hasn't been sent to the courier and they haven't replied to my 6 emails to get my parcel or refund sorted. Absolute bogus and I will be taking it further.