I have been using the Carp Zone Airwave brolly system for the last six months and absolutely love it. Large internal space for the footprint and plenty of features not found on much more expensive systems. So i was devastated when i some how lost the stud fixing for one of the storm poles. I contacted their Customer Services by email and had a very fast reply from Sadie who was very helpful and managed to get me a replacement part (in fact they sent two) and sent them out to me free of charge! Great product with customer service to match. What more could you want. Many thanks Carp Zone.

Fox Easy Brolly - A lightweight keenly priced shelter however it has a significant problem in that the Click-lock storm poles have to be forced into the locking mechanism which is made of plastic, IT WILL BREAK IN TIME, From scanning other forum comments this a problem experienced by other owners, one to avoid with Fox not acknowledging this issue on approach!

Bought a 2 man Carp Zone hurricane bivvy from their website, it didn't arrive so I e-mailed them to enquire, I received no reply. I then called them the next day and they said it would be delivered the following day, the next day came and nothing arrived, again. I e-mailed once more and also called their customer service line, no reply to e-mail (what a surprise!) and the rep on the phone then said it would be delivered the next day.. Finally when it arrived the following day i could not test it as it was raining so i waited till the next day. When i finally got it in my garden to test i saw the seams were ripped / come apart so i had to call them again! The rep said that i can only return it if i write to them, my god the cheek!! What a joke, so now i've emailed again to return it for a refund and yes you've guessed it, no response! DO NOT BUY FROM THIS ABSOLUTE JOKE OF A COMPANY