The website was easy and friendly to use. The items bought as Christmas gifts was delivered fast and the quality was amazing. The person receiving all 6 items bought was highly pleased and chuffed. I can't fault anything - it was a flawless and easy process. We definitely be recommending and using them again.

I recently bought a Liverpool football jacket from Fanatics. The design and colours are identical to what I saw on the website. The fabric is incredibly comfortable. I was impressed by how quickly my order arrived as well

Love their WWE merch great selections and good prices

I wish I could give 0 stars! Worst Experience Ever with Fanatics.co.uk I cannot express how utterly disappointed I am with Fanatics.co.uk. I paid for Guaranteed Next Day Delivery, but guess what? My delivery did NOT arrive the next day! After contacting their web chat, I was informed that my item had been sent, but DPD stated they were still waiting to receive it. Fast forward two days, and still no sign of my item. When I reached out for an update, I was told to wait an additional three working days. However, their website clearly states that this extended wait time applies only to personalized items, which mine was NOT. They kept insisting I be patient, but it’s easy for them to say when they don't have a neurodivergent child eagerly waiting for his birthday outfit. Now, he won’t have the item to wear at his party, and I’m heartbroken. And don't even get me started on the so-called “gesture of goodwill” — a 20% voucher code. I will NEVER shop with Fanatics.co.uk again. Save yourself the trouble and avoid them at all costs!

So on the 13th Feb I order a £134 jersey on the the site it said out of stock until 28th Feb, and is around 10 days delivery, so today when checking I see it's eta is May 9th 3 months from when I ordered, when I ask what's going on I'm simply told its out of stock, happy to take your money and make you wait quarter of a year for the goods.

Ordered official England football merchandise £25 t-shirt. The Large size ordered was very small, but I guess they have different ideas about womens sizes where it was manufactured in Bangladesh. Then I realised that the logo was not as I ordered. Final nail in the coffin, when I also realised I had to pay £6.20 to return a t-shirt what wasn't as described. Won't make the same mistake again.

I have used fanatics/kitbag lots of times and always been really satisfied however the minute something goes wrong the services not so great- spoke on live chat about a faulty item great service ordered me a new one , checked email realised it was the wrong size so went back to live chat this is where it went wrong Now the item cant be replaced even though i was promised one on live chat which i have a transcript of I have a faulty item now and told it can be replaced

I’ve used this company a few times for NFL goodies, always good quality, posted exceptionally quickly with full tracking. I can’t fault the service to date. Thank you for restoring my confidence in online shopping.

I originally purchased a Manchester United football shirt for my son a year ago, and unfortunately, the sponsor label started peeling off the front. While I understand that some wear and tear is natural, my son has other shirts that are three to four years old, and none have had similar issues. However, I must commend Fanatics for their excellent customer service. After raising my concerns, they quickly responded and provided a full refund, which I really appreciate and will reinvest with them for a new shirt. While I’m disappointed with the quality of the product, I can’t fault the way Fanatics handled the situation – their customer support has been fantastic. Although my poor son still has to endure the ups and downs (mostly downs) of being a Manchester United fan, at least he can now do it in a shirt that isn’t falling apart! Sincerely, James

It took a week from when I placed the order for a personalised football shirt for them to tell me it was out of stock. What a joke. If it’s out of stock, don’t take someone’s money and let them wait around for a week just to tell them they can’t have what they ordered. Shouldn’t be running an e-commerce business if you can’t keep the online storefront updated to reflect stock levels. I won’t use Fanatics ever again.

Me and mate swore we'd never use this site again after our last few orders had issues. You just gave my mate a 40% discount on something. If you give me the same I'd give yas another chance.

Purchased a vest, its faulty & poor quality, big fault on front, was £22, why its going to cost to sent it back, ive emailed yous twice & no reply, very disappointed customer

Product is okay but their returns policy is so difficult and expensive (high charge for sending the product back that it makes it pointless to return anything).

Just love the stuff you get from Fanatics and I've had several items from them recently. All great quality and fantastic prices. Delivery time excellent. Can't fault them at all.

Really quick delivery and son very happy with his extra Christmas present :-)

Great product range and quality, but returns could be clearer The item quality is excellent, prices are fair, and the selection on the website is wide. Delivery was quick, so no complaints there. However, the returns process lacks transparency. They use ReBOUND, and the cheapest return option is around £6.00. I chose a ‘no printer required’ return, but still had to print a returns note since no pre-printed order form is included. While I appreciate the eco-friendly approach, it’s not truly ‘no printer required.’ This isn’t a deal-breaker, but the lack of upfront information about the returns process before ordering is frustrating. Nowhere does it state free returns, so I expected to pay, but clearer guidance would be helpful. That said, I’ll definitely shop with them again—the product quality and selection outweigh the minor inconvenience of returns.

I ordered an item for Christmas which arrived no issues. The problem came when I went to return it. I used the returns portal and paid an extortionate £7.50 to return. The item was posted on 31st December 2024 but I have only received my refund today, 29th Jan. I had to chase them TWICE through their on line chat to get it.

You rip me off and told me there's ^nothing I can do about it

Had a damaged delivery and emailed for advice as item broken glass. I've still not heard from Fanatics three weeks later. Following this review I received a reply and the matter has now been sorted. Thank you Shane.

First time I washed my sons shirt on a 30 degree wash as stated the print started to peel off the shirt.