This company has gone bust. Companies house shows the company as being insolvent and winding up. Website still looks like it's active and taking orders. Beware.

Brilliant. I ordered a log basket and was delighted with it. Great quality and large enough to hold lots of logs to keep us cozy over the cold days. Fast delivery as well. I will probably order another one. Highly recommended.

Avoid. Paid £10 next day delivery only to have the parcel not arrive. I contacted them the same day to inform them of this- they replied and stated it was out for delivery and would arrive that day. It did not. When it showed up it was in a box as big as a suitcase for the tiniest part. No bubble wrap or protective packaging. Part was scratched and damaged. I returned this, no apology from the company. Could not care less. Asked for photos prior to allowing return like I was making this up. I would not order again.

Having read previous reviews I was a little concerned that my order would be delivered complete and on time. It arrived in a couple of days and was complete. I had reason to call them a couple of times, never had any issue getting through and the person I spoke to each time was friendly and helpful. Finally, delivery was made by Pallet Force and they were great also.........very courteous and friendly driver.

Been waiting over a month for an order placed online, can't call them direct and had not a single email or any info from them. Terrible service, don't use these cowboys

Absolutely terrible service, half my order turned up within a week. The other half was promised early next week, every week for three weeks so far. Still not received my order. Nobody reply’s to emails and nobody answers the telephone. Avoid! 😠

Having ordered a multi-fuel burner and associated flue parts from this company last year, I contacted them a few days ago. I had encountered a small issue with the ash grate mechanism and required some spare parts. I spoke with Nick MAXWELL who patiently listened to my dilemma. I was then assured that the spare parts would be located and sent via DPD that day. True to his word, the DPD package arrived the following day. A first class company with employees that genuinely care about customers and their requirements, including post purchase. I wouldn't use any other company.

Great company to deal with. Efficient, knowledgeable staff . Any issues dealt with straight away. Quality products. All flues are not the same . Always buy open ended twin wall! Some companies sell closed ended and not Hetas approved. This company only sells the best!