I have used vidi vet in the past and had nothing but positive experiences. However our dog is currently part way through his 6 week crate rest from spinal surgery. He became a little ill last night and I wasn't sure if he needed veterinary attention. I sent some messages over to vidi vet along with some videos as I was becoming more distressed than he was. The vets assured me that he was safe to be monitored overnight and gave me signs to look out for that would need urgent care. Our little guy has been sound asleep all night and is still snoring now. Where it not for vidivet I likely would have sought urgent out of hours care which would have cost me a lot! Very grateful for the service and have only ever received really good care!

I spoke to you yesterday morning, concerned for my dog’s welfare and life. You advised you had no concerns because my dog walked a little. I sent numerous videos and told you I was extremely worried. You told me to take her to a private vet as you only see dogs that are extremely ill. I spoke to an another vet yesterday who advised she needed to be admitted, after sharing the same information I shared with you. Luckily my dog made it through the night, I couldn’t as afford private veterinary treatment. Today I took her to the PDSA and the very competent vet diagnosed without examination Pyometra, a life threatening condition, and that my dog’s case is very severe and was admitted immediately. Every dog owner knows their animal, as they would a child my dog was in trouble and my please for help fell on deaf ears. Thank Goodness she didn’t die yesterday and let’s hope she makes it through her op today. Thanks for nothing

I have a new puppy, and get Vidivet through my vet practice. What a brilliant service! I have used it for the 1st time today due to the pup being a little too inquisitive around a family members pond. I got a video response from Dr James in less then 5mins and completely eased my worries. Every pet owner should get it!

By chance, I recently noticed that I could sign up to Vidivet for free, through my monthly Vet Box subscription. I've used it this evening for the first time for advice about my doggy. The vet replied in about 5 minutes by video, and provided such great, thorough advice and reassurance. I am really happy with this service. I would probably pay the monthly subscription for it if I didn't get it as part of my VetBox subscription.

Amazing service. I’ve used a number of times to check before deciding whether to take my dog to the vet. They reply so quickly and thoroughly. It’s saved me a fortune in vet bills and provided so much reassurance.

Great, super fast and really in-depth information. Dr Veronika got back to me in 5 minutes with a very detailed video putting my mind at rest and letting me know exactly what to do. Felt very assured.

Once you sign up you can’t cancel. They don’t respond, shocking customer service. 3 emails sent and still no response and it’s the only way to cancel. Avoid.

I used it for the first time today in relation to new kittens. I had seen conflicting information as to whether they should be fed twice or three times a day at their young age. I sent a message through the app, and within five minutes, I had received a video recorded message from Dr Ashleen. Absolutely wonderful explanation - not only did she answer the question, but explained the rationale behind it, also noted the cats breed and the preference for a raw diet, and also gave some food tips around the safe handling of their food. Clearly went above and beyond, and it was so nice to receive it the answer in video form rather than an anonymous text response! Although for obvious reasons I hope to not need the service, I'm extremely comforted knowing there is a team of great vets to respond within minutes to any question or concern, regardless of how small it might be.

Lovely vet I forgot his name sorry very quick to answer and very helpful would definitely recommend

I was on holiday with 2 coughing dogs and contacted VIDIVET. Luckily for me i have access to the service as my Vet Practice has a subscription for all its patients. I received a video reply to my question within 15 minutes, and in addition the Vets also checked in with me a couple of times over the weekend to check how the dogs were. Very impressed with the service and would highly recommend.

I am a VetBox subscriber and get VidiVet as a free add-on. If I am honest I didn’t think I would need it or that it would be helpful if I did. I have been proved wrong on both counts. My dog was vomiting a lot late on a Saturday but I didn’t think it was so bad to call out of hours, so I sent VidiVet a message. I didn’t expect much as many apps like this over promise and under-deliver. However, I had a response within minutes from a very empathetic vet named Maria who gave lots of useful and reassuring advice. Keep up the great work everyone at VidiVet, and thank you!

Hampton Valley veterinary in Peterborough is a lovely little practice. Anna the vet has such a lovely bedside manner when it comes to pets. Even after putting our little Belle to sleep she still showed our Belle compassion to the max. The receptionist was kind also. Such lovely people. Five star all-round.

VidiVet is brilliant. I’ve used the service 3 times in the last 6 months when I’ve had questions about my dog. It’s an absolute bargain and much better than relying on Google or so called experts in Facebook groups! It’s like having a mate who’s a vet - each time I’ve got an answer to my question within 3 minutes!

Friendly, professional and quick responses from the vets! Lots of questions as a new dog owner. The response time with this service is incredible. Issues are big enough to be a concern but not big enough for a vet visit in person and so it’s a great tool to reassure and provide sound advice against issues.

I can’t recommend this service highly enough. After our naughty Beagle stole and quickly devoured a very highly spiced (with garam masala, onion and garlic!) lamb chop from a dinner plate - we were worried in case this would harm her. It was so easy to leave a voice message and within minutes we had a really in-depth and thought through video response from a vet. It was reassuring to have a real life person respond - and not a chat bot and the response was personal, knowledgeable and caring. Our minds were immediately put at rest, we knew what to watch for and when to call our vet in if we needed to. Given that this was out of hours - it was a huge relief not to have to call our vet out for nothing. Thank you VidiVet!