
Northern one
United States | 03 February 2023Update: 10 days now since I disabled my humidifier as instructed by RobotEksperten. No replacement, no refund, no contact at all. Update 2: received an offer of a partial refund (less than the price I paid) for the destroyed product, with an accusation that I should have realized their tilbud was "incorrect" when I placed my order. (?) * Bought a luftfukter here on pre-Black-Friday sale, nice price. It turned out to be defective. It worked overall, but was visibly crooked and clicked loudly. That's okay, stuff happens. Reached out to customer service, adding: "I'd be reluctant to lose the product completely (it does humidify the room, even if with extra noise) and I don't see it on your website anymore, meaning that you probably can't replace it. Ikke sant?" A representative told me to register a reklamasjon. So I did, reiterating: "Would a replacement be possible? Not interested in losing the product entirely; it does help with dry air." Another representative requested photos and a video, then agreed that the product was defective. Solution? I must destroy it. Then, and only then, they'll send a replacement. Never seen it handled this way before. Asked: it's pretty dry indoors, I'm coughing, luftfukter helps, perhaps there is another way? Nope, no other way. Destroy, send proof, then wait. How long? "Only one week with shipping and customs." So, destroyed it as instructed, sent photos. A few days later, bombshell: they won't replace it. It's out of stock. (Is this something that should have been checked earlier?) They also won't send an equivalent because I paid a sale price, not a full price. Supposedly only a partial (not full) refund is possible now, for some reason. That sum is too low to buy a replacement either way. Sitting here with the humidifier I destroyed at their request, indoor humidity at 17%, and wondering: does customer service get any worse than this?

Johnny Johansen
Norway | 01 February 2023Bra pris. Rask grei behandling s tid. Kunne hentes på utleverings sted i løpet av kort tid. Jippi

Dan
Norway | 28 December 2022Ikke imponert over kunde støtte eller leverings tid, ventet snart en måned på levering.

Lotte Thomsen
Norway | 01 December 2022Støvsugeren Irobot I3 kom lynhurtigt, var billig selv med selvtømmende base, og fungerer helt fantastisk. Klart den bedste vi nogensinde har haft. Vi er strålende fornøjede!

Sigrun Erlandsen
Norway | 21 October 2022Utrolige treige på service og reklamasjon. Det går uker....

Jenny
Norway | 05 October 2022Elendig kundeservice

Ivan Minkov
Norway | 29 September 2022Kvalitet produkter for gode priser.

Isa Jonassen
Norway | 27 September 2022Lett å håndtere,klipper perfekt. Sliter litt her som det er ganske skrått,men det er nok en tilvenning-sak på å justere vinkel på håndtaket. Tar minimalt med plass for oppbevaring.

mofasa
Norway | 26 September 2022Kan bare si meg meget fornøyd så langt. Rask levering og i tillegg tilgang på utstyr når den tid kommer

Muhammad Ahsan
Norway | 22 September 2022There was some issue with the product price and I am truly impressed with the quick fix provided by the Customer Services team. The delivery of the product was also pretty efficient.

ROGER OLSEN
Norway | 21 September 2022God kommunikasjon rask levering gode produkter til fornuftige priser.

JAN ANDREASSEN
Norway | 19 September 2022Rask levering Topp produkt👍

Tone M
Norway | 17 September 2022Supert- raskt levert

Daniel Gleitze
Norway | 09 September 2022Super sted at købe så længe du ikke trænger kundeservice. For da kan man bruge tid på at chatte med en frekk svensker, som fortæller dig, at en velkendt fejl på roborocks modeller, hvor den siger, at filteret er clogged, selvom filteret er spritnyt, ikke er en fabriksfejl. Køb et sted med fysisk kundeservice som elkjøp eller power, så slipper man dette tullet.

Ingrid
Norway | 11 August 2022Hei skriver på vegne av min mor og far De har problemer med robot støvsugeren sin en stund og prøvd gjentatte ganger og komme i kontakt med kundeservice men ingen svar noen steder.. og ikke greit og vurderes og melde inn til forbrukerrådet. De er flinke til og selge men anbefaler ikke noen og kjøpe fra den her siden svært skuffet og uprofesjonelt..

Frank-E.Johansen
Norway | 04 August 2022Rask levering,bra produkt. Laveste pris.

Magne
Norway | 03 August 2022Grei leveranse, innenfor oppgitte frister.

Hans Tore
Norway | 03 August 2022Enkel nettside ved bestilling og kjapt levert.

SNM
Norway | 03 August 2022Feil beskrivelse på ladetid av HandyMower. Står 60 min, men det tar opptil 3 timer!

Arnstein Andreassen
Denmark | 01 August 2022Lett å finne riktige kniver.