Non professional service. Sent different tempo traveller than booked. Poor maintained vehicles.

The only good thing happened in this journey is, the innova we travelled was a brand new one. I had a truly disappointing experience with Delhi Rent Car Service (India) Pvt Ltd, specifically with the Innova car we booked for our 8-day golden triangle trip. Despite the initial promises and sugar-coated words from Hemant Kumar, the service quickly turned sour. Whether in New Delhi, Vrindavan, Mathura, or Jaipur, the service consistently fell short of our expectations. The driver's (Sandeep Kumar) lack of professionalism, disregard for our agreed-upon destinations, and overall poor attitude persisted throughout our journey, making it a regrettable experience in multiple locations. This level of inconsistency in service quality is simply unacceptable. From the very first day, the driver's attitude left much to be desired. He blatantly disregarded the destinations we had discussed and seemed reluctant to take us there. This was especially troubling as we had three kids in our group who were left feeling neglected and upset. When we asked the driver to take us to the nearest hotel as the kids were hungry, he shockingly diverted us to a tourist spot instead of a restaurant, claiming it would save him a few kilometers (2 to 3 kms) of petrol. How callous can one be? Moreover, the driver refused to take us to specific points, citing potential traffic and the risk of scratches to his new car. He even suggested we take an auto-rickshaw or tuk-tuk instead, despite us paying a substantial amount for the service. The driver's actions in Mathura were nothing short of frustrating and unreasonable. Despite the absence of crowds, he insisted that we disembark 2 kilometers away from the temple, forcing us to take a tuk-tuk. Furthermore, when we wished to visit the birthplace across the Yamuna River, he tried to leave us more than 10 kilometers away from our desired destination. Fortunately we took an advise of the local guide who took to both the spots and told the driver there is no crowd due to which we were able to travel via car itself. These actions exhibited a clear lack of consideration for our comfort and convenience, making our experience in Mathura far less enjoyable than it should have been. It is clear that neither the driver Sandeep Kumar nor Hemant Kumar cared about our comfort or the quality of service we expected, despite the significant amount we had paid for this trip. This experience left a bitter taste in our mouths, and I would strongly caution anyone considering their services. I would recommend AVOID for this travel agency.

Worst taxi service, driver Shyam is most arrogant. He insulted us many times. Driver sees only his convenience. They are not concerned about guest’s comfort. We took a package of 6 days for 61K with full time cab for us. Driver refuses to drive vehicle after 7 pm. Daily travel decided with company as 300 km per day, but they hardly drive 60 km per day, and still charges full amount of 300 km. Driver immediately turn off AC after stopping, our members wanted to sit in vehicle till others went to buy tickets, Driver turned off AC immediately, when remaining members were still in the bus. Driver charges parking charges, inspite it was included in package. In such a hot weather, he dropped us far away from site seeing spot and we had to take auto , when other buses were going right upto the destination, one of our member developed Sun stroke and we had to abandon the remaining day’s tour. We are most unhappy about this company, we do not recommend them for your needs. Driver at one point in mid-afternoon, told us to get out of the vehicle and hire another vehicle, as we requested starting of AC only for few minutes, when one of us was buying tickets for the sightseeing. We requested for change of driver on last day, as it was beyond out tolerance limit. Worst experience with this company.

This is very nice...all client are awesome...good job..go ahead

I had great experience with Delhirentcar, Great customer support. I highly recommend Delhi Rent car Services to anyone who need.

Best Service provided India by this company . I book my Transport with Hotel I go to India . I would highly recommend this company to anyone wants to travel to india