Website clearly says free returns! It is very hard to return anything, 1 item is a simple return and they are making it very difficult, a week on and know where. The other item is a little complicated. But it is their error, I am not holding any hope of getting a return. Constant battles with emails, back and to. I wouldn’t recommend, if you think you may need to return what you are buying.

Good choice

Great service thanks

Happy with today's experience

Site was fine, my only issue is 1- No apple pay makes things more difficult and 2- Delivery promise date in over 2 weeks is well below expectation.

Easy to order

Can't see the discount offer really apply to the product when doing the payment.

easy to follow web site

Changed the delivery time almost 12 hours before my order was due to arrive ( already late) with 0 notice or reasoning. Conveniently not answering any phone call. Added another 5 days to the expected delivery.

I bought a piece of wood art from Beliani which looked amazing online , but when it turned up I was disappointed in the quality and didn’t look good enough. I had mail exchanges with customer service and actually the chap Eric was really helpful and responsive. I was offered cash inducements / credit notes to keep it which increased after I first refused but I stuck to my guns and returned it for a refund. I don’t think I’d buy from them again hence only 3 stars for ‘trust’ , as I wouldn’t trust how things looked online , and also I was just nervous that I wouldn’t get my money back - it felt dodgy even though it turned out ok . Make sure you keep the original packaging if you can as that would have been a sticking point.

Purchased a bed , and one of the parts has a fault, which make the assembly of the bed impossible, when I contacted the customer service for a replacement part, there is no answer but keep asking the same question. When I ask it to be returned, they ask me to package this bed into its original packaging before they can collect it . Unfortunately, until now,3 weeks after my purchase, I have not got a bed I can use. Really bad customer experience!

Well presented website easy to navigate. very good quality products Very good payment options. Excellent highly recommended.

All good - but the 'black week' big headline offer of an extra 20% off only applies for orders over £2200....

Telephone call and online chat very helpful to take me through the process. Website very clear and informative. Would like more acceptance on landlines. Not everyone wantsor has a mobile. Thank you.

Have chaise we wanted

Good range of products. Bit cheeky with delivery - kerb side is free! So you would happily leave it outside if it's raining!? Then £40 to being it inside!

Good experience.. customer service was very helpful

The only reason I didn't give 5 stars was the lack of next day delivery as I need those chairs for Friday 😔

payment was chaos took ages. and couldn't enter full address properly as you restict the numebr of letters and it didn't fit

Good product