I bought 2 controllers from BB for each of them the same problem after a few months only the right paddle (for slide) simply no longer works, obviously no guarantee on that I strongly advise you not to buy this controller, you should rather go towards mass distribution controllers like the dual sense edge or the vitrix.

Terrible company to deal with, I have purchased 3 controllers now and they have all had problems with stick-drift. The policy is 15 days refund but the controller will show signs of it after a month or so. It's not worth it honestly.

Dont be deceived by all the 5 star reviews on their website. Come here to see. They hide all their 1 star reviews amongst thousands of other good ones on their official site with a poor filter. They make most of their income off repairs and do nothing to fix those issues permanently. They know their warranty is bull too. Sony is also a dog company too with all their restrictions and liscensing for their terrible plastic products so Ill give em the benefit of the doubt and say BB can probably only do so much. I also can say I enjoyed the controller throughout a year and a half as it never got stick drift and no buttons failed. However all the positives of the controller become null and void with the button placements which are a pain. That is the main issue in my eyes. A good 3/4s of people are going to pick the wrong placement that doesnt match there hand size and they dont have a chart/guide that helps you. This is the deal breaker for me and ruined part of my experience throughout the year and a half I had the controller as my fingertips went wayy past the buttons and caused alot of arthritis inducing discomfort yay. So thus their making even more money off people sending their controllers back in to be retweaked. I didnt do that, am sure as hell not, and not going through the reship process by paying $100+ to redrill some holes in a shell and I dont even know if it will come back my placement size. Ive even heard people had to send em back in twice to re-tweak because they didnt get the back buttons exactly right. Their chargers also should be 4ft instead of 3ft that extra edge would be cool, as I yanked the controller out of my usb ports so many times trying to stretch my arms into the air between games.

After 8 months of using the controller, the R1 trigger no longer responded. This famous “mouse-click” technology doesn't work when I hold down the button. Which is very annoying for Call of Duty. The only response I got from the service department was that the product was no longer under warranty, and all costs would have to be support by the customer. We are talking about 100 dollars for ship and repair.

I purchased a controller for €360 from Battle Beaver and was shocked by the poor quality of the product. The front and back don’t fit together properly, there’s a creaking noise, and it feels like a screw is missing. When I contacted customer service, they told me this was “within the range of acceptance” and not a reason for a return. This is absolutely unacceptable for the price. To make matters worse, I’m expected to pay €50 for return shipping to New York, despite receiving a clearly defective product. I’ve bought several controllers from Battle Beaver before, and almost all of them had to be sent back for repairs after some time. But being asked to accept a defective product right from the start is a new low. For this price, I should be able to expect quality. I’m very disappointed and cannot recommend this store.

Ordered a controller, got double charged totaling $462 I emailed support and was met with straight attitude from Matthew! I Was excited for my order, but cancelled immediately following little Matthew’s reply. So Matthew go ahead and tell your boss how you lost a sale by being a whiney little baby. Fire Matthew and I’ll re order.

Bought a custom Xbox controller, left stick goes out after 3 months of play time. Sent controller back to them for repair which I had to pay for as their warranty is 60 days (At this time, could've changed by now). Received repaired controller only for a week later my left bumper stopped working. Their products are cheap quality that doesn't last. I wouldn't recommend buying anything from them. There's a reason they send pro players 3-4 controllers at a time, because their products don't last and the pro player will need 3-4 controllers to make it through the year

I’ve bought a ps5 and ps4 controller in 2023 and they both broke within 3 months of having them and of course this horrible company doesn’t do anything about the issues bc there warranties are hot trash. I will NEVER buy another useless controller from these jokes of people. Biggest scam out there.

Horrible company. AVOID! Buy a Playstation Elite or SCUF. With Battle Beaver you will be faced with 3 month wait for delivery, rude customer service who make it known they really don't care about your custom and a controller that continuously stops working along with additional months wait for repairs. Honestly, do yourself a favour and AVOID Battle Beavers!

Would rate zero if I could. $400 controller started drifting after 4 months, no warranty, shipped me defective parts, charged me a fortune to ship it to Canada, haven't heard from them yet, but definitely not expecting them to do anything. That seems to be their style. Save your money buy 5 normal ps5 controllers and you'll be way happier, and also get a year warranty with each one.