Great communication and fantastic customer service from Holly. Highly recommended and will definitely shop again

I ordered a wrong part and they were extremely helpful in exchanging it for the correct part.

Friendly and helpful service and order delivered within the indicated time frame

My machine was well packaged, shipped safely and securely, and in perfect working order. I havent had any issues with it yet but feel reassured that I could reach out to sewingmachinesuk for help if I needed.

Fast and Excellent team

Sewing Machine company took my order for a Bernina foot, and 5 days later it was with me, that's good service, I will deal with this company again, thanks.

Buying was easy plus free delivery always helps. Customer service seems good so far with all my questions answered promptly. Hopefully this level of service is retained in the future.

Excellent knowledge and service

On a Thursday afternoon our little embroidery machine stopped working leaving little choice or hope for a fix with orders mounting I had to source a solution. After calling around for an hour I found Sewing Machines UK in Medway. I spoke with Tony who was so helpful and booked us in the next day to look at our machine. I also informed Tony that I was looking to also upgrade to a PR680w Brother and he had one in stock to which I jumped at the chance and purchased. The following day I arrived and not only had Tony arranged all the items but gave myself and my partner a run down with Alex the engineer on the device. I cannot tell you how knowledgeable, kind and helpful the customer service was from both Tony and Alex. Every question was answered and the customer service was second to none, going above and beyond to show all aspects of the machine. I really cannot fault my purchase with Tony and Alex and can say I will be placing all further orders with Sewing Machines UK. Friendly warm and welcoming with ample amounts of knowledge!!!

Very speedy delivery and packed well

I live in Essex but was recommended by a friend who suggested a visit would be well worth the journey - it most definitely was! Having taken along my current machine which my local supplier had told me had nothing wrong with it apart from needing a new bobbin holder and different thread, the young girl was able to identify immediately there was something more serious going on. I had pretty much made up my mind to purchase a new machine anyway and received great advice with no pressure to buy. Various makes and models were unboxed and demonstrated to me with the pros and cons and I eventually chose a super new machine which arrived by courier less than 24 hours later. I'm over the moon - thank you!

Amazing value for money and there are lots of ways to pay such as spreading the cost monthly so you can buy everything you need in one go to get started straight away.

Great service received. Staff was really polite. Was taught how to use the machine. Product was good

The staff were the best most helpful people couldn’t recommend more highly

I went in with my budget machine that I had dropped. I knew it was going to be the cost of repair vs a brand new machine. The young lady who served me was fantastic. The engineers were at lunch and so I expected to have to return, but she had a look and spotted the problem straight away! The bobbin winder had been knocked into the on position and the bobbin holder snapped off- I hadn’t even notice. She raided another machine and fixed it there and then. She also spotted that my universal bobbins were not the best fit. The machine has been damaged by it adventure but should manage for a while more. I could not ask for a better service and when my machine dies I know exactly where I am going.

I have just received excellent customer service support from Tony at Sewing Machines UK.🇬🇧 Tony was so patient and helpful when dealing with an issue concerning my Juki DDl-8100e. Tony knew exactly what the issue was straight away when I told him that I was getting skipped stitches intermittently when sewing. Apparently I had put my machine needle in the wrong direction and that’s what caused the problem with my stitches. I can’t thank Tony enough as he was so patient plus he called me back via WhatsApp video call to direct me how to position my needle correctly which has corrected the problem. Now I’m happily stitching again thank you again Tony.

Very good experience buying my overlocker

I want to say that Holly and Martin are outstanding. They deliver exceptional customer service that is beyond compare. I highly recommend them for their unmatched expertise in this area.

Very good fast delivery very happy with my purchase would used the company again

Excellent product and service