He montado 8 paneles. Muy competentes y se ocupan de todo. Cumplen con los plazos.

La verdad es que todo ha ido rodado, muy bien hasta que ha aparecido un problema, cada vez que llueve me salta el equipo y me quedo sin el sistema fotovoltaico, les llamo y me contestan que lo analizarán y la respuesta siempre es que el problema viene de la Red cuando el único magnetotermico o diferencial que me salta es el de su instalación, que casualidad... y así llevo un año sin que ni siquiera se pasen a hacer una comprobación. Hoy una vez más me ha vuelto a saltar.

A la semana de instalar las placas, ya no funcionan y me dan un plazo de 9 días para que venga un técnico a ver porque no funcionan, pero la factura la mandaron 24 horas después de terminar la instalación.

Contento con todo el equipo de Sunhero, desde el principio te hablan claro y te acompañan durante todo el proceso, rápidos y efectivos. Cumplen con lo que dicen, tanto en tiempos como en acciones. A día de hoy instalación realizada, me queda pendiente la última parte del proyecto, legalización, subvenciones y programa embajadores del cual no dudo que van a cumplir con todo como hasta el momento. Equipo totalmente fiable. Enhorabuena EQUIPAZO SUNHERO!!

Después de dos años , el servicio postventa me ha atendido y sobretodo solucionado un problema de manera muy profesional,Necesitaba un informe que me solicitaba Hacienda. Es importante sentirse atendida cuando tu reacción contractual se ha terminado con la empresa. No es frecuente . Chapeau

Buenas tardes. Yo conocí Sun Hero por internet y la verdad es que ha sido de nota 10 Y, siempre informado de todo y la instalación de las placas lo mismo, los operarios profesionales al 100x100, el trabajo rápido y limpio, te iban aconsejando de cómo instalarlo para que quedara perfecto . Si algún amigo quisiera poner placas, sin duda alguna recomendaría Sunhero

grandes profesionales y excelente servicio, gran atencion y tambien del comercial Enrique Castro, no tuvimos que preocuparnos de casi nada, tramites ajuntamiento, subvencion, permisos etc... todo por internet y telematico

Since TrustPilot has a character limit and this is a long review, I have put the full review here: pastebin dot com forward slash u5ex055x there are photos of the installation on the google review, please search google maps for sunhero. The review here contains excerpts from the full review. ## Installation The installation occurred in two stages with two separate teams and initial work took around 3 days. First, a team comes and attaches tracks / mounts to the roof to which the solar panels will be attached the next day, they seemed professional and friendly. It appears the two teams did not communicate either directly or via anyone at Sunhero. Then the day after, another team of installers come who are electricians and bring the solar panels, battery and all of the other pieces of equipment required to finish the installation. The second team came to the house and were very professional and friendly. It was after this installation was “complete”, and before the team left, that I noticed the first problem. Because the first team did not have the solar panels with them, and I’m guessing that they did not know the physical size of the panels that the other team was going to bring with them, they had installed the panel mounts so that once they were in place they overhung the edge of the roof meaning that any rainwater running off the roof would no longer fall into the gutter of that roof. This of course is a major problem, particularly because we have a water tank that collects rainwater from the gutter. I pointed it out (I’m sure they must have noticed themselves though, but they weren’t to blame, Sunhero were because they did not coordinate the teams), and one of the installers agreed with me that it was a problem and he said they wanted it to be “perfect”. They came back the next day and moved the panels slightly so they did not overhang the gutter. It is not clear to me whether they had to make more holes in the roof to accomplish this change. I hope to discover this when I finally when I get a professional to inspect the roof. After this change the system was turned on, they set us up with the app on our smart phones to monitor it and left. ## Using The System After using the system for the first couple of weeks we were shocked at how low the energy production was. We got in touch with the project manage at Sunhero and he agreed that it didn’t look right. It was at this point that I pointed out that there were trees casting a shadow over the solar panels, and that we lived on a hill which affected the way in which direct sunlight was hitting the panels. It became clear pretty quickly that they had installed at least half of the solar panels in completely the wrong place, pointing away from the sun and that shadows were being cast over the other half. Sunhero realised they had screwed up and offered to install devices that would try and minimise the affect of the shadows being caused by the trees for free. We agreed to this, however, it is not clear if Sunhero installed these devices on the panels that actually needed them, because no one actually checked to see which half of the system was being hit by shadows. I also took it upon myself to check how sunlight was hitting the panels due to the position of the sun in the sky. For a few days I observed the sun and realised that the other half of the solar panels would be exposed to a lot more sunlight if they were placed on a completely different part of the roof. I took pictures of the roof and explained my findings to the project manager and he agreed that they should be moved. I had basically done the work that Sunhero should have done myself. They sent the same team that originally installed them engineers to move them, and you could tell that they weren’t happy about having to come back, and who could blame them. I asked Sunhero if they would repair the roof that now had holes in it due to the panels initially being installed in the wrong place and they said no, they would not repair the roof. ## Damage To Our property The installation resulted in various types of damage to the property. First, there is potential damage where one half of the panels had to be moved because they had been installed overhanging the gutter. As mentioned I do not know if they had to make holes in the roof here twice. Then, there is the part of the roof where the panels no longer exist due to being moved. We have screws sticking out of the roof here and I have been told by an architect that as the screws degrade it will almost certainly cause more damage to the roof... For the rest of the review please go to pastebin dot com forward slash u5ex055x

Trato, rapidez, y buenos profesionales

Por su eficacia y rapidez ,empezando por el teléfono con James que sabe como explicarte ,y darte mejor producto muchas gracias

El trato desde los comerciales y los tecnicos, excepcional muy amables y professionales 100%,da gusto ver trabajar de esta manera, por problemas personales mios no pudieron montarme la placas el dia que habiamos quedado, pero si lo hicieron en un dia con un grupo de seis tecnicos muy atentos, amables y limpios, un 10 por todo, gracias.

Después de consultar con varias Empresas instaladoras con variedad de precios y servicios decidimos hacer la instalación fotovoltaica con SUNHERO por su gran profesionalidad desde la atención comercial,administrativa técnica y toda la legalización y la atención personalizada hemos estado acompñados en todo momento,cualquier duda solucionada y la gran labor profesional de la instalación en casa ,en dos días todo montado y en marcha debido a la lluvia porque sino en un día lo hubieran acabado. Estamos super contentos y satisfechos con el gran equipo de SUNHERO,muchas gracias y sin dudarlo los recomendaré a todos mis conocidos y quien me pregunte,Felicidades por el gran trabajo que realizais,muchas gracias

Todo muy bien, rapidos, limpios todo súper bien

Gracias Leiny. Tu colaboración para solventar nuestro problema con la conexión al inversor ha estado a la altura de tu exquisito trato.

Me decanté por ellos recomendados y no me equivoqué, los montadores muy atentos , profesionales y muy trabajadores ,ordenados con sus cosas y dejan todo muy limpio. Con respecto al trato con la compañía también genial , he llamado en varias ocasiones y me han resuelto las dudas . 💯% recomendables.

La mejor empresa! He hablado con muchísimas empresas de instalación de paneles fotovoltaicos y hay muchíssimo pirata, pero con SunHero ha ido todo a la perfección. No te presionan, se adaptan a tus necesidades y no te instalan nada que no sepan seguro que es lo qué necesitas. Además la atención tanto pre, durante y post es maravillosa y los instaladores infinitamente profesionales. Lo recomiendo a cualquiera, de hecho ya son varios conocidos que se han puesto en contacto con ellos al ver lo satisfecho que estoy yo. Un 10!

Cumplen lo prometido. Hasta ahora todo lo prometido de está cumpliendo en forma y plazos. Atención correcta y cordial. 5 estrellas para juanjo

Excelente atención. Respuesta inmediata a mi solicitud de informe justificativo solicitado para las subvenciones

Todo ha ido bien desde el primer día. Son muy profesionales en todos los departamentos: comercial, técnicos, instaladores, ingenieros, atención al cliente,... Lo mejor de todo es que no te tienes que preocupar de nada, ellos gestionan permisos, tramitan la legalización, etc. Sunhero es una empresa muy recomendable.

Once the plant had been set up and paid for, there was not much help to be had. They had mistakenly registered the house as Urbano since the house is Rural (Spain) When I didn't understand what the electricity company wrote to us (I'm Danish) and I didn't get help from Sunhero, we missed 1 year's revenue No compensation given.