Pouch direct are always quick to process our orders, with very helpful staff always happy to help.

many Thaks. Very good quality.

Great Fast service with a quality product in the bag!

Cannot fault a thing

Packaging is exactly what I wanted, but their process of ordering was not clear. I placed an order and was under the impression it would arrive within a week but at no point made aware that the product was not in stock and would be on back order. I don't know whether this was down to the translation difference (Dutch to UK) but it was only made clear to me after I contacted the customer service to ascertain where my order was as there had been no update at all. There was 1 small line under the order that said it was on back order. I wasn't best pleased as this has pushed a product launch date back by 3 weeks

When we placed the order we were advised we would be receiving an email confirmation. This did not happen. We were not sure if the order had been placed and contacted Pouch Direct. Pouch Direct advised us that the order had not been placed. We were about to pay this by bank transfer using a currency broker but this got delayed due to unforeseen events. It was just as well that we had not paid this because the next day we found out that our card had been debited and we received a delivery confirmation email. Later that day the goods arrived. Pouch Direct were very receptive to their feedback and have contacted us to resolve this issue satisfactorily. We would be very happy to continue purchasing from them.

Excellent and Prompt service. Products were as specified and expected

Really quick service and delivery. Product exactly as advertised. Quality and Service AAAA+

Wonderful service as ever. A speedy turnaround on a much needed emergency order last week. Friendly, effecient and effective.

Amazing service and good value. Really happy with their service and will continue to use them. Thanks!

Quick response and delivery. I’m very pleased.

Fab pouches, these are ideal for our little fudge business. Delivery is so quick. Highly recommend!

I am really happy to find you! It’s halps a lot to my small business. You doing very well! Fast, professional, smart. My company growing up with you.

Was perfect Looking forward to get personalized pouches

as our first time, we are very satisfied, for the availability and courtesy in answering our questions and for the fast delivery times, thanks PouchDirect. Regards, Pachamama Società Agricola S.S. (Italy)

Easy and Quickly! I do recommend!

Shipping costs, excessive. The product is excellent - however, it does not appear that you have a stock in the UK, and the telephone number for the UK does not work? It would have been cheaper if I could have shipped directly from the UK - as it is I am charged a delivery charge, a remote charge and then I further incur costs as you do not deliver to Jersey and I need to involve another company to ship to me. This means that I cannot reclaim the VAT on the product either, because you deliver to a freighting address in the UK. This pushes my overall costs up considerably as a very small start-up company. If you indeed have an operation in the UK would you please hold a stock of your products there so that I can ship directly? Thanks

Good quality products with speedy delivery. Great customer service too!

Very expensive product

Am happy with the product although I do think postage is a bit high when you only buy a small quantity - came in a box really quite unnecessarily big for the size of the product.