I booked a Premium Room via Dayuse about 10 days in advance. I have received a couple of emails in the run up to the day. I had a busy day scheduled with several interviews and meetings. Upon arrival I have discovered I was given the small, standard room, not suitable for my needs because this is what Dayuse apparently sent to the hotel. No premium rooms were available. I was forced to cancel everything and reschedule. I have already paid at the reception (hopefully the hotel will refund me as I did not use the room), lost earnings for that day and had to plead with everyone to reschedule. Dayuse customer service were not available all day - I tried calling several times. The next day when I have finally managed to speak to someone the person barely spoke English and so trying to explain the issue was challenging, furthermore the customer service representative was not empowered by the company to actually resolve this quickly and effectively and I was told it can take weeks for them to "investigate".

Very straight forward. Thank you

Very good and such a great experience and also ❤️❤️

Website was quick and easy

Easy quick and perfect

Convenient and easy to use website

Easy to book

was easy to book no hassle

Booking was very easy

Amazing use it’s a smooth process

Easy as usual

Very easy to book and reserve

Easy to use Definitely recommend

Have made a booking for Jan 25 No card details taken but have a confirmation email so fingers crossed

Did what I needed

Excellent no fuss checking in. Clean and tidy room. Great experience

Ease and choice

Very easy to book exact time and location very quickly

Really straightforward and easy to book a hotel and plenty of choice in the area I wanted

Easy easy easy easy easy easy easy easy easy easy