Complete waste of time and money. After taking payment for the application (£199) and property survey fee (£849), they came back six weeks later stating the property is not suitable. My broker, Steve Walker started off well and ended with ignoring my emails/calls. The Buy To Let Broker referred me to a very high broker fee paying lender. My experience with brokers is; they're not very well educated. All this could have been avoided before payment. The lender (Fleet) deliberately took our money and did nothing for a couple months then came back saying they do not want to lend which has nothing to do with the survey. Definitely avoid this broker. Their better reviews here in between seem suspicious?Overall, a complete waste of time and money. Also they're not on Google reviews? I wonder why that could be? See for yourself Feefo reviews requires an invite and need evidence of the service by thebuytoletbroker.

Started off well, good communication etc, but all of a sudden it has gone silent. Not returning calls or emails. Given up now & have gone elsewhere

We are ever so thankful to have dealt with Matt and Heather. Matt is a extremely professional and efficient. He made the whole process easy and fast. Heather our case worker went above and beyond in helping us as buying a house is never without it's stress. Always contactable and ready to assist us with anything we needed. She also kept us updated with the estate agents and solicitors. She is a true gem and an asset to the company. We will definitely be using their services again and recommending them to all.

As an Estate Agent I deal with a lot of brokers and this company is by far the worst for responding. No news, no call backs, just dodging. Broker is always 'on the phone' but never time to call me. In the end I chase up the lender directly only to find an application declined 4 weeks ago which the broker has failed to disclose. There are plenty of good brokers out there. Connor Lee at TBTLB is not one. My advice is to save yourself time and go somewhere else. Do not be drawn in by 5 star reviews they link on the website. you can only leave a review there if invited. I doubt they will be sending me a request.

Have now used the company on two occasions for a remortgage and can't fault the quality of service provided by Ashley and Steve in terms of helpfulness, ability to explain the process, and the speed with which a last minute hitch (not their fault) was attended to. Totally stress free. Very highly recommended

Been using Louise at the BTL broker since 2013. She’s secured many mortgages and remortgages for my portfolio and makes the process a lot more hassle free. I always cross check the market myself to see if I can secure a better deal and I can’t so I’m grateful for her expertise. She also does my residential mortgage now…thanks Louise.

We have used the BTL brokers many times now over the last 8 years and on each occasion Adam and Abby are both super efficient with excellent communication and advice. Wouldn't use anyone else!

Would have left one star if that was an option. Awful experience, they don't make you aware you are able to choose your own solicitor as opposed to using one selected by the mortgage provider. Inadvertently cost me a lot of money and they charge for the pleasure of it. 21/4 - back in contact and they seem to think they are the regulators by saying what you can and cannot do. Maybe concentrate on your processes including letting the person who the complaint is about raising the complaint. Please do not use these people - they take no accountability when things go wrong / have got your money.

I could not recommend Rachel enough. She has given me a very good specialist advise on the mortgages for a few properties that has helped to make the informed decision. She has a specialist knowledge on more complex properties and I would recommend working with her if you are looking to purchase the property that is not your standard vanilla buy-to-let.

I needed to remortgage and raise some finance ASAP. I’m so glad I used The Buy To Let Broker, Sarah and Duncan got on it straight away and completed in great time. They kept me updated with the progress, almost daily, - great company 👍

I've used Buy to Let brokers twice now - and I am extremely pleased with the service provided. Angie, Fran and Chris were excellent, they are extremely responsive and made the whole mortgage process super smooth. They broke down the process and made clear what was required from me - making it really easy to understand. They reply to emails extremely quickly and are always very practical, rational and clear in their responses - and very friendly too! I've used them a couple times now, and will definitely continue to use them in the future for mortgage support. Thank you!

We received great service from this company. We are really pleased with the services received from Angie and Fran, both have been brilliant. Not only they worked hard to find the best deal available on the market, what I think makes them really stand out is the transparency and speed they have dealt with my cases. They have always immediately replied to all our queries, and throughout the process we had a clear idea about the process and the next steps. We couldn't be happier with their services, in fact we have used them for two different properties.

Great big thanks to Duncan he is amazing!! Always deals with things very quickly! Can not complain at all!

Awful experience!!! Worst of our life!!! I contacted them last 14th of July for 2 mortgage applications, and only yesterday we received the final decision. However, they were super fast to send me the INVOICE for the first mortgage application. For anything else, no chance to get an update. Every time, they ask you for some new documents in the end of the week, telling you that you should get the answer the following week, but then, the following week they ask for new documents so you will have to wait another week. We've been doing this for 1 month, then they told me that my scenario wasn't OK for the lender (after I told them my scenario since the beginning). Living in a hotel because you don't have an answer is awful. Waiting for an answer is frustrating. Just a waste of time!!! Most probably we will lose the house and we have to rent a new property for 6 months!!! (our current is by law under renting ) Try to avoid it!!! I would definitely NOT recommend them.