My transaction and service were excellent, as usual. I got my product promptly and as expected.

The Arctic Spa staff owners and staff are honest, courteous, and knowledgeable.

Great deal on my 1 year program of filters and extremely fast shipping! Will remember this 5 star company and will definitely be ordering from them again. Thanks Arcticspa!

Service was excellent. Product was delivered on time. Product was excellent.

Only partially shipped after more than 30 days? That is unacceptable.

When we had a problem with our spa, Christian sent a tech out right away. He thought he had fixed the problem, but it turned out to be more complex. Something he could not repair. It was covered under the manufacturers warranty and they quickly ordered a replacement spa. We are thrilled with the service and concern for our satisfaction.

Prompt, reliable and focused on service!

I've had my hottub for a few years now. Any or service or warrantee item that my hottub has needed has been handled without any questions. They just want to get you up and running again. I also appreciate how the brand designs upgrades and makes sure the replacement part has the new upgrades.

happy with my couple of experience the swrvice is exellent but the only think i dont like is the amount for the shipping for canada quebec may be you can modifie the shipping cost . thank you to read me Conrad Nadeau c

Good webshop easy to buy, and if damaged on receipt they replace immediately with a new product. It would be nice with a page to explain how to use all products (added in water) in detail as the names of the chemical cd be confusing and not explaining contents

Order from Arctic Spa, they have the best items at the best prices and they answer all your spa questions via e-mail.

Purchased an Arctic Oceans Swim Spa in July 2012. Had an on-going problem with the Onzen system never producing adequate amounts of free chlorine to be in the healthy range. This was true even though we ran the Onzen system 24/7 since the spa was installed The spa has received what I consider to be light usage. Early on we were told we would have to adjust the Onzen system down because it would produce too much free chlorine; what a joke, it never happened. Numerous e-mails and servicing of the unit never did resolve the problem. I routinely tested the water quality and added various chemicals; pretty much to no avail. We even added an additional "floater"system to release more free chlorine. The head to the Onzen system had to be replaced 3 times in less than 6 months time. After all of this, the free chlorine level is still seldom in the acceptable range. I have concluded one or two different things: 1. The technicians at the local Arctic Spa service center were not trained to deal with the problems I encountered. 2. The Onzen system is undersized and was not designed to treat the volume of water in the Arctic Ocean; a design flaw that should have been caught in a testing phase before releasing this product for sale. I believe a combination of these two conclusions is probably a pretty accurate description that explains the problems we have experienced. Except for these problems, we do like the Arctic Ocean. Unfortunately the problems with the free chlorine level, which is a health issue, have somewhat soured us on the product.

I have ordered several items for the used Arctic Spa I purchased last spring. All items have been just as represented and the prices were the best I found. I highly recommend the Arctic Spa Store

I ordered a replacement console for my spa. It took over 30 days just to get confirmation that my part was ordered. They did a great job charging my credit card. I wish the console would have arrived as fast. Horrible customer service. I have loved my Arctic Spa but would not buy another one because the company is so flakey.