Poor customer service from Fletcher Homes. Sales Office hardly ever open and when it is meant to be open usually unmanned. Sales manager never answered a question in a timely manor if at all. As another reviewer our sale did fall through in the end due to someone in the chain. lucky omen I think. 2 Weeks at time of writing review and still not returned part of our reservation fee which they deducted money from. Apparently only one person in office allowed to make payments and never in. Stay well clear if you can. Tibberton Shropshire

Poor customer service from Fletcher Homes didn’t want to know when we first put deposit down. Sales manager was not good person to deal with. Managing director too was just as bad. Everything looks good on paper with these but in real life shocking company to deal with. Our sale did fall through in the end due to someone in the chain. lucky omen I think.

We purchased a house from Fletcher Homes thinking that fibre broadband would be supplied shortly as everywhere else in the village has the fibre service. 3 years later still no Fibre and now only receiving 512 mb while everyone else in the village is getting 75MB on the fibre service. Its 2016 and 512meg is just not acceptable. As more and more houses are sold the speed is getting even slower. Fletcher Homes were given the option by BT to install fibre when the houses were being built. I would expect this to sell more houses, Fletcher Homes decided not to do this leaving all the people that have paid hundreds of thousands of pounds for houses with no communication solutions. Tried speaking with Fletcher Homes many times along with many of the other residents but they weren't interested and just ended up ending the phone calls. Very poor customer service!! Don't care about their customers once they have had your money. Don't buy a house in an area that has no fibre and not even a decent usable broadband connection. Houses really not worth the money, poorly constructed with cheap materials the houses are falling apart just 3 years on!!