ordered with the wrong delivery address by mistake. This can happen sometimes when a previous address is kept on the system. I requested a cancellation so I could re-order to the correct delivery address. Seller deliberately refused cancellation and shipped anyway. There is no chance this was accidental, as I made an immediate cancellation request at the weekend, and the seller decided to ignore his and ship on Monday. A request to cancel & re-order with an alternative delivery address is a reasonable one, and the decision to refuse this and ship anyway to the wrong address is nothing but poor customer service. How to improve? Be more responsive to customer requests especially when they are entirely reasonable!

Satisfaite de ma première commande: produits de qualité, large choix, prix intéressants, livraison sous 4 jours et aucun frais de douane, au top! Je recommande

Sells expired products, refused to refund it even though it was their error.

Pacco di vitamine ordinato il 25 novembre in serata ed arrivato ieri 3 dicembre. Il corriere mi ha anche avvisata poco prima della consegna. Ottimo

Fake company, They do not send products or money back

Commande jamais reçu !! Problème clôturer avec PayPal, je ne sais pas se qu'ils ont raconté à PayPal mais bref site arnaque !! Attention

Buongiorno, ho fatto un ordine con consegna prevista per il giorno 28/10 ma i prodotti non sono arrivati ho scritto una mail ma non ho avuto alcun riscontro

Buongiorno, ho fatto un ordine di tre integratori, mi sono arrivati solo due mi manca la Vitamina K2,come devo fare ?..mi hanno mandato solo due integratori....li lascio il numero di ordine...IT13000000441...non è possibile,che nessuno risponde oppure mi deve restituire i soldi..

I ordered some vitamis from italy its been 1 months No delivery No respond to my e-mail and phone line is always busy At the end company respond and l got my order by 6 weeks delay

Salve effettuato un ordine in data 17/06/2024 numero ordine 000084120 pacco arrivato con alcuni prodotti mancanti e la clorofilla pagata il doppio del prezzo che avete in vendita e non capisco il motivo..questo provoca in me molta irritazione..perche email non aattiva numero del vostro servizio clienti non attivo cosa devo fare per avere i prodotti mancanti e da me pagati? siete pregati a contattarmi grazie

Great company, I have been ordering from them for more than a year. Prices are great, their delivery processing is on par with the best, always very quick and accurate (no incorrect/missing items). Highly recommended.

I ordered some vitamins May 15th for delivery in Ireland. I received the order today June 11th Had to query order / delivery a number of days after expected delivery time and then was offered refund. I chose to continue with order and it took another 2 weeks to be delivered. I was not informed of any delay to delivery - I had to pursue BigVits for an update each time.

Do I really care about delivery times, when the product it self has very poor quality? Of course not. it’s a lesson learned. Always read ingredients before you buy! Why supplements have to have so many nasties inside them? For our own good health? Normally I buy my supplements from one British company, which never use any chemicals, however the specific supplement I was looking for they don’t have, so I ended up buying some supplements from here. And I can’t even return the bottles because they have already been opened. Very disappointing

Ordine eseguito il 25/03 il tracking non è più visibile 😞 ho contattato il servizio clienti che prontamente mi ha risposto ,attendo l'ordine....

Good products (I used to order this particular brand via Amazon, as a US import...expensive and time consuming). Now available from Bigvits. Outstanding service. Delivery ALWAYS fast and reliable. Will be using them regularly. :)

I have found Bigvits absolutely great! A one stop shop for all my current supplemental needs. Super happy I have come across them.

I tried Bigvits as their prices for the multivitamins were very good. I ordered and they arrived the very next day, and I didn't pay extra for this as postage was free due to the amount spent. Not only that I had regular emails on the status of my Royal mail delivery. That is exceptional service. I shall certainly be using them again. 11/10

I have been using BigVits for over 2 months now, and i had to write this review, because it has made my health so much better. i love you guys. Top quality supplements, delivery times are great, prices are okay, its worth it. instead of buying fake supplements from amazon all time, now im using this company and will be forever. thanks BigVits, love you.

The my order is schipped on 21/12/2023 and is not arrived

Really excellent service, will definitely use again!