Roxy Palace, I deposited 50 and received a 150 bonus, and I played all night long, 3 days straight on and off. I have played and wagered the required amount, I wanted to cash out 1000 dollars, I get emails that I have to send DOC'S, I send all required information, and I get all kind of delayed responses, Like the license was not clear, please re-send. Almost likely to send any excuse not to pay me, taking advantage of the fact I can reverse the winnings. After 2 weeks of sending doc's back and forth, they say I am now verified. I thought the cash would be in the credit card, then they say I need to send Instadebit info, as credit cards can't be used. Another excuse, I did not read the T&C's, but other sites did not give me a hassle like this. I then went though another week of sending instadebit info, and having to update my address with instadebit as well. So here goes another week of trying to get my thousand dollars back, then I foolishly gamble 700 bucks slowly during this time. After the payment teams says "go ahead and make another withdrawal" in the system, I go into the system again to withdraw the 300 bucks remaining in the account, and now 48 hour hold is on again. Of course I can reserve the withdrawal if I want to play again. It seems to go in circles around this site if you want to cash out. Still waiting for my 300 bucks from the site, if I get it I will update you, but this seems awfuly strange to waiting this long, when they take your payment right away from your card. On the flip side I love the games, and they let you play all and any games on your bonus money too, not sure if the % on payout is higher with bonus money as it seems I could not lose, then after I deposit without bonus money I loss a few bucks. I thought since I am verified and they reversed the first deposit they would just cash out the remaining balance, but I had to go though the withdrawal option again, still waiting for the first withdrawal of 300 bucks still! UPDATE: It is now WED NOV 2 2016, I still have the 300.00 bucks on hold for reverse withdrawal, no email, no response, it is more like 50-72 HRS, and I'm sure I will talk to the payment team for some BS response like you have to wait 3-7 days for the instadebit to show up on your account. If I hear from them tomorrow I will update. Hopefully I can get my 300 bucks within the next 2 weeks, and I am not going to gamble on the site until I get my cash back at least. This is not the site for making withdrawal, I wish they were more careful taking the money, but they are not! UPDATE : Well it is Thursday Nov 3 820 AM, and I have not heard of anyone from Roxy Palace, not sure if they went went Bankrupt or what, there so called 24 hour service seems unlikely. I am still in reverse holdings on only 300 bucks, I can't believe that they can't cash out 300 bucks, is this place broke or what? If you ever want to cash out from this place you might have to go visit them in Malta or where ever they are from. Next Update Friday, and I will let you know if I ever receive the money! UPDATE: FRIDAY NOV 4th 2016. I finally received my 300 from Instadebit from Roxy Palace, although I won't see it in my bank account for another 3-5 days, I am finally glad this is done and over with. Not sure how withdrawals are not quicker, they could use some fresh cash out rules, not sure if I will ever gamble again there as well! But at least it is done! Thanks for the hassle!

Beware!! After registering, they double your first deposit with a bonus to the same amount. They do this automatically without your consent. This then ties you into wagering requirements of 20 times your bonus and deposit. I.e if you deposit £20 you will need to wager £1000 before you can withdraw anything. When signing up to Roxy place this is not in the t&cs, it's only something that they put in there promotion t&c's, so most likely you won't see this. Consequently you only notice when trying to work out why you cannot withdraw. Roxy palace will not remove the bonus so you can withdraw any winnings. What they are doing is illeagal and I will be taking this further. They can't hold you to some t&cs which you have no prior knowledge of. Stay away at all costs!!

Just recently signed up to Roxy Palace, at first it was great! I was winning and the games were smooth, HOWEVER.... few errors had occurred where software provider would take your bet but the game would not pay out. So I should have receive a refund, This happened 5-7 times each time I complain about the issue it would take a day to resolve... I managed to receive 2 refunds however I know for a fact that I still have funds missing. Which was not solved due to lack of proof. I will give credit when its due. The customer service during these stressful times was excellent, very polite and professional. After days of contacting Customer service and requesting to check my gameplay with their software provider, they have finally refunded me for my bets. After 2 weeks...

We all know that these sites promote bonuses, and if you accept then you can't withdraw winnings until you've gambled a certain amount. Fine, standard practice. However, RoxyPalace goes a step further, and doesn't give you a choice about whether to accept the bonus. You're compelled to gamble - surely in breach of some sort of legislation? I didn't dip below my initial deposit, so didn't use the bonus. Still couldn't withdraw. To add to that, their customer service (at least the lady I spoke to) was appalling - rude, and abrupt.

Deposited money, did not ask for or sign up for bonus. Won a bit from my deposit so went to withdraw. Told I needed to deposit with a credit card or email photo I'd? ????? Email photo I'd and tried to withdraw. Couldn't as had no met wagering requirements for bonus, what freaking bonus I did not want one. Emailed CS and they stripped my of bonus and winnings leaving just my initial deposit. Withdrawn and left. Beware they are con artists.

I have played at Roxy for a few years and it's always been ok but recently they started a big marketing drive that meant I received loads of email which was a bit annoying. That was shortly before they were acquired by 32Red and it seems to have slowed down now. They offer only MicroGaming slots, so I do play at other places but my experience of Roxy is that they are a professional operation who take customers seriously and they do abide by a code of good practice which means payments and so on are hassle free. I signed up through one of the free spins offers they promote on UK Casino Awards and the spins were quite high value not like lots of the Netent deals which are 1p a spin. Overall worth a look for sure.

Closed the casino after no wins for about 6-7months, since 32red bought it its getting worse by the minute. They give you a lot of 50%/100% offers as the RTP for games went downfall. I don't believe its just my luck as months of no bonuses above 30£ is unreal:)

(expletives removed because i was told to :) ) So i deposited 500 buckazoids ... that was easy. then i noticed my balance was actually 650 ... so i searched the site for a button to remove any bonus stuff and there was none. i made the mistake of playing anyway... i got up to 1200 bucks .. then contacted support (live chat) to find out what htis requirement was : and they told me i had to bet a further 4000bucks before it would be cleared (so that makes 10k in bets before it clears 150 bonus? wow!) anyway, i kept going, got up to 2000 balance and still had about 2000 betting requirement left. of course, inevitably, it ended up taking all the money before clearing the requirement. STEER CLEAR OF THIS ONE! the support person on live chat told me if i did not want a bonus then after depositing contact support immediately and get them to cancel all bonus requirements/terms/money ... its the only way to play on there if you do decide to use them.

Als ich meinen freigespielten Betrag in der höhe von 1300€ auszahlen wollte, bekam ich drei Tage später nur 600€ ausgezahlt. Die restlichen 700€ wurden vom Kasino, auf Grund einer internen Regelung, eingezogen. Man konnte es nicht einmal zum weiterspielen verwenden.

At first everything seemed ok until I won big. I think that roxy palace are a company who are happy to take your money, but don't like to pay out, I was told i had successfully withdrawn £1500 GBP. And then a few days later they cleared my account. Really, really bad experience with this company and the customer support team. Watch out.

I decided to check out roxy palace after I saw the TV advert. I didn't have any expectations but I was pleasantly surprised. Nice, easy site to use and had some great games. Mega Moolah is my favourite.

Great games, great payouts & great customer service!

Top platform, highest jackpots, greatest diversity of games, best service! Way to go Roxy Palace!

Fantastic games and I couldn't believe how helpful and friendly the staff was on the chat. They really cared about my request and gave me a clear answer to my questions. I had a few winnings as well which at the end is what matters the most!

Roxy Palace certainly deserves a compliment. A great casino, very easy to navigate on their website and when I had a question customer service was very helpful and friendly. I would certainly advise anyone to try it out!

Roxy Palace is a great casino. Very good graphics and lots of games to choose from. The payouts are nice and quick.

The customer service is the best I've ever experienced and I've been with a lot of online casinos. Where some other 'big name' casinos take ages to reply to your chats, Roxy Palace is instant help and very quick with replies and cash-ins. Top class act.

This is a great casino, the graphiics & sound on the games are awesome (although I expect this from a microgaming casino!) Payouts were good and depositing/withdrawing went down without a hitch - all of the above would give them a 4/5 but ir's their girls on live chat that really make this place work. I'm a bit fussy with good customer service but these guys get full marks for that alone - I got all the help I needed even in the small hours of the morning. They make you feel wanted here & as a result, I want to play more .....

Marvellous customer service, good payouts! fast withdrawals! a lot of stunning games and nice graphycs!

EXCELLENT customer service, nice payouts! quick withdrawals! several games, nice graphycs!