S-easy

Friedrichstraße 49, 88045, Friedrichshafen, DE
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4.00
Based on 4 Reviews

5

75.00%

4

0.00%

3

0.00%

2

0.00%

1

25.00%
About S-easy

Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer and agents. As a manager, you can have a good overview of the current status of the tickets and the teams. S-easy has Cloud and On-Premise versions. Both versions have the same features, but the On-Premise version also has Active Directory integration. Collecting customer requests are very simple and there are different ways in S-easy. - Share your own ticket creation page with your customers which provides by S-easy. - Integrate your e-mail address to generate the tickets automatically from the incoming emails. - Use web API to create and read emails from your existing software. - Create a ticket manually for your customer. - Schedule a job to create a ticket for a specific time or periodically. S-easy has a strong report tool which also sends out reports periodically.

Contact Info

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Danso Digital
United States | 06 July 2023

If I could give them a ZERO I would. It tooks weeks to get a password reinstated which the instructions kept coming up as DUTCH. Had a meeting scheduled for "support" and tried confirming to the email send and the email was not good. Then tried to set up another meeting and they only have non business hours like 3am-6:30p???? IF YOU ARE SELLING TO THE US GET SOME DAMN AGENTS WHO ARE AVAILABLE DURING BUSINESS HOURS. JUST GOING TO WRITE THIS PIECE OF CRAP SOFTWARE OFF AND FIND ANOTHER...DO NOT BUY AND WASTE YOUR MONEY

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Murat Kalyoncu
Turkey | 04 May 2023

We're using it support tool at internal company process, and especially pleased with the technical support services of the s-easy team. We can get a response to our requests in a short time.

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Doğukan Ilgaz
Turkey | 03 May 2023

Kullanıcı dostu ve kullanımı aşırı kolay. Ek özellikleri ile de fazlasıyla ihtiyaçları karşılıyor. Memnuniyetle kullanmaya devam ediyoruz.

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Özen
Turkey | 03 May 2023

I have been using it as a company for about 1 year in the field of customer requests and we are very satisfied.

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