This organisation will tell you there is a guarantee of their servicing what they will not tell you is that it doesn't apply for flying insects like wasps. I wish your organisation told me about this instead of using it as a sales tactics. Very disappointing because their service was good and the price is a premium. I had my house serviced on end of January 2025 and wasps appeared in the middle of February again.

We have utilised Bug Free for years. The Customer Service over the phone and the men who do the work are all caring and professionals. Today, Michael came to redo the job. Dave had originally sprayed, but due to the Weather/Climate, the ants returned. I love Bug Free as they returned to do the job promptly. I highly recommend Bug-Free. We can't control the Weather, but Bug-Free does a great job of controlling the bugs. Mumma and I are grateful. 10/10.

2nd time experience with Bugfree in 3 years in my new place. Tony was very punctual, friendly and had the best customer service. Highly recommend.

I am using this company's service for quite few years and I was very impressed by the service and the warranty rules , it insurers me that my house will be really bugfree!!😊. Christian was the person who spryed our house 2days ago, he really is passionate and honest and caring about his job, and that is another good reason to use the company's service again. Sita

We have possum up on our roof which makes annoying noise and has been breaking tiles. Call Bug Free Pest Control Yagoona yes we really good on possums. So first guy came out, said he they had a three day catch a possum service costs $500. He needed to put cage up on the roof - seemed sensible place is a flat roof section where cage could sit - but said he couldn't do it because the possum would get caught and then be stuck on the roof over the weekend (they don't work on Sunday so need three clear days in a row). But Ok seems like a plan. Spoke to the office and booked in for Monday at 7.30 . On Monday morning nobody turns up. New person turns up late afternoon. Have to repeat the discussion with the first person possum on my roof etc. This new person said he couldn't go on the roof since he had no ladder but that he could lay the cage on the balcony for three days. I was a bit doubtful - didn't seem like a good location - but he said he had never failed to catch a possum and there was a warranty - a free three days to catch a possum if the first three days don't work. Asked me for apples to put in it to tempt the possum, I gave him some apples and he lays the cage. I then made a mistake and paid $500 upfront. The guy then left the cage for three days and didn't catch the possum who was too clever to come eating apples on a balcony. On the last day the office phoned me - they could leave the cage for another $100 dollars per day. What about the warranty I said? no the guy was wrong about that the office said, "No warranty with possums". Please take the cage away then I said because I have already paid $500 and got nothing. Explained I was unhappy to the lady in the office she said she would check what could be done (never heard back). The guy takes the cage away leaving our side gate wide open and the dog gets out on the road even though I told him he needed to shut it. All in all a low quality experience - they don't seem to communicate with each-other, staff don't seem very well trained (especially the second person who came ), seems a bit expensive to me isn't everything these days. person in the office was very pushy regarding bookings etc. My own fault for paying so much money upfront. Recommend go with someone else and remember no warranty with possums.

It was really good to work with bug free, specifically tony who came as techinician is really good. He explained everything and had done the work in a perfect manner and made us entrust for no more cockroach 🪳 and spider 🕷️ at home. Thank you bugfree and specially thanks to Tony(phenomenal staff you got).

Thanks to Billy! Great work and professional.

The service we received from bug free pest control was excellent i will not hesitate to call in the future for pest control.

Cusotmer service was great. Service was excellent. Secured an urgent booking same day.

Best pest control service, same day, on time, reasonable pricing, havent seen a cockroach since, highly recommend

Fantastic service as always very friendly service and reliable staff Highly recommend

Very happy with there services 10/10

Thanks to the team at bugree for servicing my apartment! They literally came within the same hour! Thanks guys!

Needed to get my house sprayed asap for cockroaches, to my suprise they came out a couple hours after my initial phone call and eliminated all cockroaches from the property, probably the best service I have experienced, 10/10

Best in the business highly recommended

I'm one happy customer job well done on time will explained . I would recommend to anyone bug free pest control 👍

Great hard-working experienced personnel. I'm one happy customer job well done I would recommend to anyone 👍

Amazing company always great pricing , , gives a warranty sticks by it

got a price for a double story for parents then thought I might do my single story as I noticed some ants and one cockroach at my place too. they quoted same price which was odd then when I told them my address they upped the price again to a rediculous amount more. Needless to say I didn't proceed, and also told mum not to bother contact them now either for their house stupid way to lose clients quote a price then up it again when you give them address

Bugfree Pest Control charged my sister $465 to spray her 3 bedroom townhouse. My sister is intellectually and physically disabled, which is evident when you speak to her. Their secretary, a lady named Emma, realised this straight away and convinced my sister she was getting a good deal. So, nearly $500 to have a townhouse sprayed for bugs. On contacting them, this lady claimed that my sister had agreed to the price and would not give a refund. Taking advantage of vulnerable people such as the elderly or intellectually disabled is extremely painful. We kept on asking the company until the returned $240.00. This left the amount charged by the company $265.00, still more than three times the average