Called in for some new walking boots and was very pleased with the quality and availability of boots. Great attention from the staff(Ruby) and ensured the correct fit and size will definitely return good value for money

As a family we have bought hiking boots, socks and outer wear from Foothills for many years. Excellent, informed customer service from staff who have personal experience of the items or know someone who has! Community centered local knowledge is a genuine feature for this superb independent business.

Found the Páramo velez trousers on sale online at Foothills, saving £45. Easy to order, same day despatch, and with me very quickly via 48 hour tracked Royal Mail (phew, not one of the other so called delivery companies). Great product, great price and great service, all while supporting a bricks and mortar shop employing real people.

Friendly very helpful service provided by Frankie

Experts at fitting & general advice. Every member of staff has been truly delightful to deal with. In future will make Foothills my first port of call. Highly recommend!!

Great experience for both myself and my partner, staff are attentive and knowledgeable, I didn’t get the name of the lady who served me but she was fab ( she told me she was 60 but certainly looks more like 50, the anti ageing benefits of hiking!!) and a special mention to Frankie who was an absolute star! Great customer service all round, well done

I first used Foothills about 10 years ago and received amazing thorough service in the buying of walking boots. I got the same care and attention when discussing possible repairs in an attempt to eke out their time. Sadly I have just needed to replace them but have received the same excellent service despite being a slightly awkward customer in terms of my feet. I recommend Foothills to everyone and am only sad it’s not in Leeds. But it’s always worth the journey.

Customer service is second to none here. They have been exceptionally accommodating replacing boots that were unsuitable without a quibble. The young girl Ros, who served me was also very helpful with a lovely manner. I would definitely recommend Foothills for buying walking boots.

Without doubt one of the best outdoor retailers for experienced staff, extensive range of gear and exceptional customer service. We have purchased walking boots and clothing over many years both in-store and via phone with no hassle via staff who go the extra mile to meet your requirements. Can highly recommend

What a great experience. We were visiting friends and had booked an appointment with Alex. Our dog Rusty was allowed in and spoilt. We live just north of London and were unable to try on Altberg or Zamberlan boots down soutrgh. The fitting service and choice were really good. The returns policy is second to none, although this was not needed. Would have given extra stars if possible. Can't praise the shop highly enough, thank you.

Excellent boot fitting service. A really friendly professional team helped me and my partner find the right boots. They put a lot of time and effort into making sure we got boots that fit properly. I thoroughly recommend them. They also provided an efficient service resoling my old boots.

I ordered a Paramo fleece online at a great price. Alex called me to say it might not arrive for Xmas as I had opted for free delivery, but it arrived the next day. Brilliant service and delivery. Well pleased!

Found sandals on a Google search available in my size at Foothills. So I ordered them. Had a phone call to say they were out of stock but would get them in again 1st September. They did exactly as they would ordered them dispatched them and they were great. Great service from the team especially Alex thanks

My wife and I saw a very polite, knowledgeable young man when I visited this great outdoors shop to buy a new pair of walking boots. His name is Moses and, in 40+ years of buying boots, he's been the most efficient and knowledgeable (who knew there were so many different ways and reasons why you'd lace boots differently!). He couldn't be more attentive, there was no 'here you go these will do' mentality; he took the time to measure my feet properly, discuss my needs and make recommendations. All this in a very relaxed manner. I hope he stays in the industry and I can go back for his advice and guidance in the future! Note to Foothills - look after him, he's an asset to your business.

Purchased a Paramo Halkon Unisex Traveller Jacket. I am very impressed with the quality and functionality of this jacket, fits well and feels good on. Excellent price and service provided by Foothills. Thank you.

Great advice and service from the guys at Foothills Sheffield Ltd, I ordered a Paramo Velez Adventure Light Smock, I was kept updated on my order from the off, when it arrived it was too big, but nothing was a bother to return it for the next size down, received a phone call once they had received the returned smock to say they had it and to give me an approximate date for the new one, great service and great price, wouldn't hesitate to use again

THE place to go to buy hiking boots. Cannot fault the customer service at Foothills. Went in to buy new boots last week and Alex spent a good hour and a half measuring my feet, recommending boots, finding the perfect fit and letting me test them out. And was highly knowledgeable, friendly and patient. Can’t fault the level of customer care. Would recommend to anyone, avoid the big chains and go to this place. I will be going there again and again for all my stuff. Cheers.

Why can't all companies be this good? Received a faulty Paramo coat as a Christmas gift. Contacted company on boxing day who were extremely helpful. Returned garment, postage cost refunded very quickly and new jacket dispatched direct from Paramo. Absolutely excellent customer service, would definitely use them again.

Customer service was excellent and informative, with care taken to listen then advise on the most appropriate hiking boots

Ordered fast delivery and due to postal strikes, items wouldn't have arrived, not only did foothills contact me by phone to offer the opportunity to refund that, they then arranged alternative delivery method, direct from paramo! Superb service.