T Paddock
United Kingdom | 11 April 2022I Purchased an 'On the Move' Powerbank in June 2020 from the eBay store, but struggled tracking the website down as they used to be called "ExProDirect.com". To My disappointment, when searching for ExProDirect I was met with nothing but negative reviews. It's the same cowboys unfortunately. My Powerbank failed after 20 months, but I had peace of mind that it had a 24 month warranty, afterall, that's what it depicted on the listing. I have spoken with the Customer Services team and they have advised me that this 'was eBay's error' and that it's not a 24month warranty. (They uploaded the picture to the site, not ebay!) Further checks show this 2 Year Warranty applied to all of their products and visible on the pictures, but they still refuse to honour this. This company LIES about their Warranty, and there's no support outside of eBay anymore. I can't be bothered with a Small Claims Court appeal, as the item was only £60. I have only used the powerbank for around 10 hours in total, and it's failed. I understand products can fail, but the company should honor the displayed warranty. I urge anyone else to shop elsewhere.