I sold over 2100 items on VC but recently customer service is appalling. VC quality control made 2 errors and sale got declined. VC acknowledged their mistake and now refusing to pay for the item. Also Management Avoiding to deal with difficult cases as plague!! Sad!!! See some comments from VC customer service: Kyle A (Support Vestiaire Collective) 20 Mar 2025, 17:16 CET Dear Alina Thank you for sharing your concerns about the quality control report. We sincerely apologize for the inaccuracies regarding the dust bag and material description, which have caused frustration and delayed your sale. Our team has reviewed your feedback and acknowledges that the report incorrectly stated the dust bag was missing and misidentified the material as snake leather. We take full responsibility for this error and regret the inconvenience it has caused. We are retraining our quality control team to ensure meticulous attention to details like accessories and materials. Thank you for your patience. Please let us know if you need further assistance. Kind regards, CAN I GET PAID????????

Am primit o rochiță defectă ,care nu poate fi purtată .Am făcut retur la ea,personalul răspunde foarte greu la mesaje.La banii care i-am dat pe rochiță nu e normal să primești așa ceva !

I recently purchased a pair of Valentino Garavani heels from Vestiaire Collective, and it has been the worst shopping experience I’ve ever encountered. The shoes turned out to be not only unwearable but also dangerously hazardous. Upon trying the shoes, I immediately realized how unstable they were. They caused me to fall multiple times, even just standing in them to take photos for customer service. I was shocked that such an unsafe item could be sold on a platform that claims to vet its sellers and products. The seller’s listing failed to disclose how unbalanced and unfit the shoes were for wear. When I contacted customer support to report this issue, I was told that since the item “matched the pictures and description,” they couldn’t accept a return. What they failed to acknowledge is that the hazard and instability of these shoes cannot be discerned from photos alone. To make matters worse, the representative suggested I relist the dangerous shoes on the platform, essentially passing on this unsafe product to another unsuspecting buyer. This solution is not only unethical but shows a complete lack of accountability from Vestiaire Collective. As a loyal customer who trusted this platform, I am appalled by their response. Instead of prioritizing customer safety and satisfaction, they’re asking me to fix their oversight by reselling the shoes myself. I would never recommend Vestiaire Collective to anyone after this experience. Their lack of customer care, failure to ensure product safety, and inability to resolve this issue in a responsible manner have completely destroyed my trust in their platform. If you value your safety and expect ethical practices from a company, stay far away from Vestiaire Collective. This was an expensive purchase, and I am left with a product I can neither use nor ethically sell. It’s unacceptable. I will be reporting this issue to consumer protection agencies and spreading awareness to warn others. Buyer beware—this platform does not prioritize your safety or satisfaction.

Great experience, again! Very good client service because they customised my return to fit my needs perfectly and very fast! Thank you!