Kathy
United States | 20 July 2024Received a reconditioned watch that wasn't shipped on time, then also shipped to the billing address and not the shipping address so I didn't receive it until I went home for Easter. It was shipped with no instructions and after speaking with them on the phone I was told the instructions would be emailed to me which they were not. So back to the phone again, I spoke with them and they helped get it set up, I was told it would be collecting data for 2 weeks then it would unlock for use. After 2 weeks and not unlocking and the watch showing it needed updating which we could not do since it wasn't unlocked we were told it needs to collect data for 10 weeks. So I basically paid for nothing, not unlocked or letting us in from Easter and now it's July. Whenever you talk to them on the phone the man repeats over and over that you're actually talking to the ceo of the company one of the owners! I guess that's suppose to make me feel better that I wasted my money. I should have realized when I bought it and my money was taken right away out of my account but I didn't get a order confirmation email until 3 weeks later.
Dorra Mahbouli
France | 06 June 2024Easy to use and confortable.