Had a support issue which needed to be resolved at a specific time, to retain access to our servers. There was a delay with this, as the support team hadn't appreciated that an IP address in the firewall VPN connection needed to be altered. This was done successfully, but a little later than originally planned.

Quick communication, task performed in a very short time excellent service.

I have been a long standing customer and proponent of Kamatera. Recently my server was impaired by cyrpto-mining malware (Kinseng) consuming 99-100% of CPU capacity. Mulitiple reports via a Support ticket were that I required more CPU capacity. That was clearly not the case. Based on a phone conversation "hint" from support staff, it became clearly evident that it was indeed a malware issue. Requesting escalated assistance, Kamatara support did "come to the rescue" and solved all the problems. If this had been diagnosed initially (because the cause was so apparent ... even to a novice), I would give 5 stars. Nevertheless, I still found EXCELLENT support eventually and will remain a Kamatera proponent.

I have had a problem with network speed of my VPS. I have opened a ticket using a straightforward process via web UI. Problem solved in less than 15 minutes. Chapeau!

Fast service even on a weekend! Great response time and support. A+

Kamatera asked the right questions and solved my problem! Great company, the servers work fantastic and I only see advantages in working with them! Well done!

Clear consise and prompt support and resolution every time! So much so is this important to a small operation that we are moving all our servers - we hope - to Kanatera. They just know what they are doing so we can concentrate on our own business and not be dragged down dealing with infrastructure technicalities that are outside our expertise.

I used their products and I don't like their services. I used them with pre-payment plan so I have to add deposit to them. Since I don't like their services, I requested a refund from them. They delayed it by not replying my emails, closing my tickets and instruct me to do all the things via email. First they told me to terminate all of my services. Since I've ordered a vps, I took it down and I didn't knew they make a api key service which I didn't create or used. Then they told me to close the account and these emails going back and fourth are delaying my refund process significantly to 6 days. Why can't they just tell me all of those things in one email and make my life easier. This is some shaddy business. And after all those things they told me that the refund process is started and I have to wait another 10-14 days more. This refund process gonna waste my time for half a month and got me going nowhere. Don't use their services for anything. All of their services are slow and even the creation of VM is too slow and customer service is the worst that I've experienced. You can use their services if you can wait till you die since they won't be replying to you till they wait for a day or more.

I am thoroughly impressed with the reliability and flexibility of this server. Throughout my experience, the server has remained rock-solid, with zero downtime and flawless network performance. Configuring and managing the server is incredibly user-friendly, and upgrading CPU, RAM, or memory resources is super easy, making scaling up effortless when needed. The virtual CPU and memory feel dedicated, with no signs of resource sharing or performance dips. The stability and ease of use make these servers an outstanding choice for any application that demands both reliability and scalability. Highly recommended!

Great technical support service

They dont like even one star. Account team is like a theft. I didnt use the service but still they charge me. Dont use this VPS company.

Having very little Unix experience, I needed a lot of support in getting my server setup the way I wanted. Kamatera technical support team provided help at every stage, even working on a Sunday. Emails were polite, proffesional, concise and clear.

I've used Kamatera VPS for the past16 months. My experience: great availability and reliability, good and rapid support. Highly recommended!

One of the best VPS services I have used. A year of stability and I will continue to use their service. Also great and responsive support service.

Server setup was easy, but when I attempted to install my software, the installation errored. I got no help from the third party software provider, so I asked Kamatera for help. Although they usually are not able to help with things beyond their control, Kamatera made an exception and was able to find the problem. Kudos to Kamatera for going above and beyond! Five stars are not enough!

Professional and fast solutions to the problems I had during the Operating System setup.

As a company that relies on Kamatera’s VPS services, we have been consistently impressed with their performance and customer support. Here are some specific highlights from our experience: Great Customer Support: Kamatera’s support team has been exemplary. For example, when we faced a critical issue with server configuration, their team responded within minutes and resolved the problem efficiently, ensuring minimal disruption to our operations. Proven Reliability: The reliability of Kamatera’s VPS servers is reflected in our uptime metrics. Over the past six months, we’ve experienced over 99.9% uptime, which is crucial for our business operations. This reliability has allowed us to maintain smooth and uninterrupted service for our clients. Competitive Pricing: Kamatera offers great value for their services. We’ve compared their pricing with other providers, and Kamatera’s rates are not only competitive but also offer a higher level of service and flexibility. Their pricing model is transparent, with no hidden fees. In summary, based on our experience, we highly recommend Kamatera for their exceptional VPS services, reliable performance, and excellent support. Their services have been instrumental in supporting our business’s growth and efficiency.

After testing VPS of two big companies, I got the best result with Kamatera (with clean IP). I hope the quality remains the same.

No security at all, they set hundreds of logins attempts to our website. If they can't keep their own site safe, why trust them with yours?

עובד קטלני ושירות לקוחות זריז ומקצועי