I've been very happy on being a member on 2 ezi I have won more then once very happy to be apart of 2ezi

We have been incredibly frustrated with the service provided by Ezi Returns. While we initially trusted them to manage our returns process efficiently, their performance has consistently fallen far below expectations. Late Processing Times: Ezi Returns routinely takes an unreasonably long time to process returns. This delay leaves us and our customers in limbo, causing unnecessary stress and damaging our business operations. Delays in Confirmation of Returns Received: Even after returns are delivered to their hubs, it often takes them ages to confirm receipt. This lack of timeliness disrupts our ability to manage customer queries and refund processes promptly, resulting in unhappy customers and tarnished trust. Frequent Backlog Issues: On several occasions, Ezi Returns has claimed that particular hubs are experiencing backlogs. While operational hiccups are understandable to a degree, it is unacceptable for these issues to repeatedly impact our business. Their lack of proactive communication or solutions leaves us scrambling to deal with the fallout. Severe Impact on Amazon Operations: Perhaps the most damaging aspect of their service has been the repercussions on our Amazon business. Their inefficiencies have led to numerous A-Z claims being filed against us. This not only results in financial losses but also severely impacts our seller rating and reputation on the platform. Ezi Returns' lack of accountability for these repercussions is deeply troubling. Overall Poor Communication: The communication from Ezi Returns has been consistently inadequate. Instead of taking ownership of their failings, they often deflect responsibility, leaving us to bear the brunt of the consequences. Huge Delays in Consolidated Shipments: In addition to the issues mentioned, there have been significant delays in the preparation and dispatching of consolidated shipments containing returns from their hubs, particularly in the USA. These delays further diminish the resale value of the returned products, compounding our financial losses and adding to our frustrations. In summary, Ezi Returns has not just failed to meet the basic standards of a return management service but has actively harmed our business. Their chronic delays, operational inefficiencies, and lack of accountability make them an unreliable partner. We would strongly advise any business considering their services to look elsewhere to avoid the headaches and potential losses we’ve experienced.

The team at Ezi have been incredibly helpful in ensuring we get up and running with the most accurate data available. Take your time to refine the process and the result will be superb.

Have worked with Ezi for almost two years now, and it’s been great. The staff are brilliant, I had a small issue a while back and they were super helpful and proactive in helping me resolve it. The company has also grown in this time, with new systems and services added. Definitely recommended.

Excellent service

Very helpful and very happy with service used a few times and will be continuing to you ezi returns good pricing easy to understand

Entreprise qui récupère et signe la réception d'un colis qui ne lui est pas destiné, se mure dans le silence pendant 15 jours au lieu d'avertir et refuse de donner une preuve de retour pour démêler la situation ensuite. Personnel agressif et insolent qui ne se remet pas en cause, qui veut vous expliquer son métier (qui nous indiffère totalement) au lieu de trouver une solution. Bref, Esi Returns est en tort, n'est pas du tout commerçant et leurs mails sont truffés de fautes de français

The treatment of returns is very long!

it was easy and seamless, If you need a place for the goods to be returned and then disposed of (Based on the nature of the products) look no further.

We cannot recommend Ezi. We only started with Ezi because we were practically forced to provide foreign return addresses. There are very high costs with Ezi and extremely expensive return costs if you want the goods back. They even want money for the "disposal" of perfect and high-quality goods. Who believes that, for example, a watch or jewellery or anything else that works perfectly is disposed of and ends up in the rubbish? We believe that they sell it elsewhere. For us, it would have been much cheaper to give the item to each customer instead of sending it back to an Ezi address. Months ago we cancelled the contract and removed the Ezi addresses so that no new parcels would be sent there. They didn't react for ages and despite the final invoice, the money continues to be debited. Everyone should make their own experiences, maybe there are actually companies where the high costs of Ezi and the even higher return costs are worth it. Even if we had sent every single customer a free return note to Germany for 15 euros, it would have been much cheaper than with Ezi. We just want to be left alone by Ezi. They can do whatever they want with our good goods, but we won't pay them a single cent more. Our mistake was discovered by our new tax advisor, that we pay far too much and it doesn't do us any good and then costs us even more money.

Great Customer Service. Fast Reply & Anwers to all Questions.

They came to my rescue during the recent Royal Mail cyber attack. They allowed me to ship out to one of their return hubs and from there they shipped out to my customers. They may have saved my amazon account from suspension.

Useless company. Everything is more difficult than it needs to be. Even cancelling my account is difficult, as they decided to ignore my emails. There are much better Amazon return services out there.

Sadly I have to leave a negative review. My parcel full of returns has been "lost" on the way back to me, they say. I have had to chase numerous times with no resolution so far. I'm happy to change this review if my issue is resolved.

They don’t reply to requests. They not tell when the goods will be shipped back (or the cost) they are not a professional firm and just charge whatever they want. We have been using for a while now their charges are higher and service is worse monthly. Ireland warehouse has multiple issues. Avoid this firm and go elsewhere

DO NOT USE THIS COMPANY They advise "we will send items when a carton is full, then push the date back,...... and back...and back. Last week was told, it will be shipped this week in a pallet. Now waiting nearly 4 weeks for them to ship items from their warehouse, and been told "around ANOTHER two weeks" as waiting for consolidated pallet. They do NOT answer the phone, emails are tardy, and do not acknowledge issues. DISGRACEFUL SERVICE