They use delivery company’s that are not insured to come into the house to put the underlay. They literally left four heavy rolls of underlay in front of my door step. I was alone in the house and had to drag them in to be able to shut the door. They don’t state that on their website. You pay for delivery for it to be left outside the house. When I called them, they said their delivery drivers not insured, it’s bloody ridiculous as it is heavy and one person cannot drag it into the house. Never using them again.

Whole Pallet of underlay magically disappeared between supplier & courier. Was told on the afternoon of delivery and was too late to dispatch another load for next day. Cancelled order in the end. Strangely enough, I was told this never happens, obviously apart from all the people on here that it has happened to. Certainly wont be using them again.

Prices are good, but the customer service is awful. when some of my goods went missing in transit, they did not care about when the carpet was being fitted but told me they would have to investigate first and could take over a week. They then offered to send the carpets out on Thursday for delivery Friday delivery never happened and they blamed the delivery company. When the goods finally arrived on Monday they had packaged the wrong carpet and the packing note says it was packed on Friday for delivery on Monday. At this point, I gave up on their customer service. It’s all lies, and they just don’t care.

Put it this way, I work for a national carpet retailer and all my nice customers looking to save money are referred to Trade Priced! I should be on a retainer the amount of business I’ve put their way! Excellent products and unbeatable prices, especially compared to Tapi and Carpetright. Have used Trade Priced personally for fitting jobs and the delivery is quick and the products are great. Honestly, you won’t find these branded items cheaper. Sure, you can get ‘underlay’ cheaper, but the trick is to look at the density (TOG) and not the thickness. The cheap underlays elsewhere are not very dense at all. And a top tip. Always go for the foam underlays. Forget rubber unless it’s specific underfloor heating or durafit types!

Placed an order in early December - never arrived Customer service non -existent when chased and conveniently used Covid as reason no telephone service so had to send enquiry form- no reply 4/5 times (in fact lost count) Emailed again to be advised that another company has bought the asset and have no info on orders placed before January. No idea where to go next as email given by new company - no reply and no goods but they have had my money!

Super fast delivery, packaging was on point. Will buy again.

I've given two stars for the impressively prompt delivery -no faults there. However, customer service if something goes wrong is non existent. Once they have your money, you are in trouble if there is a problem! In my case I spent nearly £200 on wool felt underlay and double sided carpet tape. The wool felt underlay arrived in bags utterly filthy (as in black grimy filthy), covered in orange (rust?) stains and torn in multiple places leaving the underlay exposed and unprotected. The underlay stinks, not of wool but of diesel fumes and grime. The sample I received of the same underlay from the same seller smelt of wool, was warm to touch and was soft and springy. The underlay I actually received smells of an old bus station, is much thinner, has no spring and appears to be perished as it feels dank and is disintegrating badly. I dread to the think in what adverse conditions and for how long it has been stored. I also recived two rolls of N.E.C (temporary) tape instead of the double sided carpet tape I had ordered! As the phone line was not working, I emailed the company and as yet, several weeks later, have received no reply. I chose this underlay carefully based on the the lovely sample I received and have been looking forward to getting an underlay and carpet for 5 years now. £200 is a huge amount of money for me and to receive something in such poor condition has been very upsetting. It is not acceptable to simply ignore a complaint from a customer when you have their money. I have never received such poor customer service and would not recommend this company.

I'm so glad that I wasn't put off from ordering by the tiny minority of dissatisfied customers, out of the tens of thousands of happy ones. Great price of course. Order acknowledged and further notification that the order had been dispatched, with my three rolls arriving in just two days. It is true that Tuffnells only advise of the delivery day and their tracker, for me at least, only said "out for delivery", giving no indication of a time slot, but that was fine for me. In my experience, you can order with complete confidence.

5 Stars turned to 1 Star ! Bought from TradePriced a few times before…always fine. This time, absolutely rubbish. Bought specifically because of 2 day delivery promise…now 10 days, still no underlay and carpet & fitters arriving Wednesday. Have now ordered more from somewhere else. I could forgive a mistake, but failings on every level is not an accident. No order delivered, no quick response to query, no explanation or apology given, no follow up despite an email saying it will be sorted. I don’t believe they have any intention of delivering anything, including a refund. I am going to Hull first week in December so I shall pop in for my underlay or my refund.

So I've ordered from Tradepriced on plenty of occasions and normally got my stuff without a hitch. This time things were a bit different. Unfortunately, 2 rolls of underlay vanished in transit. Having read recent reviews I did fear the worst and it would have been very easy to jump on the bandwagon and deliver an instantly scathing review as seems to be norm with people these days. However, credit where its due. After no more than a few emails back and forth over maybe 7-10 working days Tradepriced replaced the undelivered items and these were duly delivered the next working day. If I was being super critical then I'd say Mark should perhaps leave Judy to reply to correspondence but at the end of the day, a quick and curt response is probably better than no response for days on end. I would suggest the problems and resultant shoddy reviews lie with the courier Tuffnells. In summary, it's easy to give good reviews when everything goes well but you really get a measure or a company by how they rectify matters when things don't go to plan and on this occasion I can't fault Tradepriced. Therefore, I wouldn't hesitate in using them again as I have in the past.

Absolutely awful company. Ordered 5 rolls of underlay - of which only 4 were delivered. No tracking email was ever sent, no phone call or update from their delivery company. Found the underlay outside the vacant house days later with tears in the packaging and soaked with rain. Emailed customer services and received an extremely rude email back to say ‘it’s your responsibility to be available’ - I assume people are expected to take the week off work and sit at home 24/7 waiting for a delivery!! Had a tracking email been sent of course I’d have made myself available to receive the goods. Unfortunately the company refused to replace the soaking wet underlay and instead advised me to drive to Hull (2.5 hours away) to replace the item. Also couldn’t produce the tracking email or surprise surprise a delivery note to say I had inspected the item. Mark is clearly in the wrong job- zero soft skills, you can see from the replies to negative reviews on trust pilot that hes extremely rude and abrasive Absolutely disgusting AVOID AVOID AVOID.

Ordered 30m x 1.82m Foxi Superplus at 1030 for collection. Picked it up a couple of hours later. No fuss, efficient and best price anywhere. Dealt with Mark who patiently answered my many questions via Facebook. Thanks for loading it into the car too. 😀

When the boiler was fitted in January I wrote a review that was very critical of the service I received from TPD, as the boiler I had asked to be fitted was not the one installed, I found it very difficult to give them any credit in my review at the time. I was plesently surprised to receive a call from Craig recently to ask if TPD could in fact make amends for the original problems and dissapointment experinced, and offered to compensate me by way of a "Landlords Gas Safety Certificate" which was accepted.

TERRIBLE COMPANY ordered underlay from this company on many occasions and in the past have spoken to a lovely lady however on this occasion I have been dealing with Mark who frankly needs training in how to speak to people. The order was correctly addressed to house number 28 (which I know as I live there) it has also been confirmed in writing as 28 when I received my order confirmation. However they delivered it to number 29 which surprised the lady who lived there and emailed them to ask why she has received underlay she didn’t order (surprise surprise she received no email back). When chasing the company to find out where my order was Mark informed me that it had been delivered and showed me photographic evidence of it outside number 29. When I emailed Mark back he informed me in a not so polite manner that they had delivered it to the address on file (which is incorrect) and that I would need to get the police involved if the items have been stolen. From there end there is nothing more they can do. What a terrible response. They have sent a product I have paid for to the wrong address and not taken responsibility for this and have told me they won’t do anything about it. What a joke of a company. Please avoid. Following your response. The address was never changed as it wasn’t inputted incorrectly by myself. I have proof of this by my original email invoice that was sent after purchase. You have now admitted that the house number was incorrectly mistyped by yourself. This matter requires resolving as you have taken money for a product you have not delivered.

Having ordered 7 rolls of underlay on a Monday I received a call from a delivery driver 5 days later who was 2 hours away despite me having received no confirmation of dispatch nor tracking information. When I stated no-one would be in, he said it had to be delivered as couldn't be rearranged and could I leave it with a neighbour (really?). I then rearranged my schedule and called the driver back who acknowledged his route hadn't changed and it was then delivered. All 7 rolls were thrown on top of other items in the lorry, all the packaging was ripped, and one roll was damaged. I asked if there was anything to sign and informed the driver that one roll was damaged. There was no receipt, nothing to sign, so I asked him to inform the company. When I followed this up with the company and sent a photograph, I received two emails from the owner, Mark Pearson, that were appalling in tone, offering no apology whatsoever for the service (which costs £60!) and definitely no refund. He stated that an email confirming that my order had been processed meant that I should have been aware that it was dispatched. He then made out he had added on £42 for rescheduling the delivery but as a gesture of goodwill had taken it off, unbelievable. He even stated that the courier company had waived a fee of £55 for Saturday delivery even though I hadn't requested it. When I queried these points he replied: 'The goods were dispatched via Pallet Service and delivery attempted within the timescale given. We will not be entering into any further discussion regarding the matter.' So no apology for the terrible service, two clowns in the back of a van that was probably hired for the day. He is happy to deliver damaged goods, obviously has no interest in customer service, so please avoid as the company and the couriers used are an utter shambles.

Excellent services from start to finish, have used this company before and will use them again as you can't beat the prices! Needed a little bit of help this time before ordering, email's were responded to promptly and very helpful indeed. Wouldn't hesistate to recommend this company to anyone!

Great value and extremely helpful, thanks goes to Mark. 5*

Friendly Helpful knowledgeable staff have used them for years because they have never let me down highly recommended

Fantastic service Top delivery brilliant products best prices online will use again 100% 👍

The actual transaction and quality of goods are excellent, however delivery was the problem, albeit it arrived In good time. The courier did not ring or knock my front door, he took it upon himself to physically open the door and step inside and scream "delivery for you!" with children in the house, this is completely not acceptable. Reported the situation to Trade Priced and was told they would contact the courier and get back to me. One week later I requested an update and nothing! Not even an acknowledgement.