Most excellent customer/technical service. Sent them an email today about one of their older gas fires, at least 12 years old, with a technical query about batteries. Received an extremely full and helpful reply from Keith in their Technical department, just a couple of hours later.

Customer service is a joke, may as well not have one. Given 1 star as can't give 0! Products not fit for purpose and customer service totally unresponsive. Trust Pilot asks for date of experience this has been ongoing for over a year but can only enter a date. DON'T BUY ANY OF THEIR PRODUCTS Collection, Kinder, Virine, Kohlongaz, Global, Celsi, Flavel or Portway.

As I suspected most of the positive reviews are from companies who obtain supplies from them so it is not in their interest to be negative. My experience is very different. I have tried to engage with them 3-4 times to discuss purchasing a new fire without success. They simply ignore you Finally a reply ! Surely it was not provoked by the review.

I purchased a new gas fire, Flavel strata, and the manufacturer made it impossible to access support even though the fire is sold with a 7-year guarantee. The guarantee is not worth the paper it's written on.

Excellent service today when I need to replace parts for my old flavel gas fire. The team were very helpful and knowledgeable. I would definitely recommend the company.

Excellent company to deal with, great range of fires, stoves and fireplaces to choose from, something for everyone in fact! Plenty of info & videos to watch to help customers choose their purchase or use to enhance the customer experience. Great rep in Clinton who will do anything to assist wherever he can!

Having worked with BFM Europe for the past 7 years we have to admit the service received from Clinton and his team has been very good. We have had all sorts of issues which have been getting resolved fairly quick. They really support the showrooms which then enables them to provide a good service to their customers. They cover a wide range of products all come with very good warranty and service.

Having worked with many fireplace companies. BFM are by the far the best. Their product quality, service and staff are all excellent.

We have worked with BFM Europe for several years through our showroom and we find them an excellent company to work with and the fires and stoves are such good quality. We especially want to mention our Rep Clinton who is always so helpful and the Sales team who is managed excellently by Aimi.

Brilliant company! They have a fantastic range of products for a good price. Couldn’t fault them in the the delivery of my gas fire and we are in love with it

I have worked with BFM-Europe for many years and always found their sales team and area rep (Clinton) to be very helpful and technical help is always on hand should you need it.

Dealt with BFM for years and mostly dealt with Lee the area manager. Always been great and really helpful!

Brilliant company, so many great Gas fires & Stoves & Electric fires and fireplaces to choose from. Also multi fuel Stoves. Excellent Web page to view also vidios to watch to help you choose you desired purchase. Help from technical department great.

A great company to deal with! A wide range of good quality products! From gas fires and electric fires to stoves - they have a great selection to choose from! A really efficient team of staff also makes them a great company to deal with! I can’t recommend this company and there products enough! Keep up the good work!

My husband and I recently bought the Portway Luxima gas stove. We are very happy with it and look forward to using it.

No aftersales or technical help Just two words " replace everything " I did do and still not working. Ah reorder all parts and try again Can I send the parts back Yes We enclose a returns form with all parts we supply , incase they don't work ..

Just had gas fire fitted,great company to deal with and very efficient. Would definitely recommend after my experience. Passion gas fire fitted.

Very good company….very helpful reps and fantastic product range 🔥

Been dealing with BFM for the last 15 years, always on hand to give advice and technical information when needed. Any issues that occur are usually dealt with within a couple of days if not sooner. new products always coming through. highly recommend.

Exceptional showroom providing a brilliant choice of electric, gas and wood fires. Met with superb staff who are knowledgeable and extremely helpful. Would definitely recommend BFM to anyone looking for a new fireplace.