Now the 23rd June 2022 and still no goods or a refund as promised. This company are out and out liars. Be warned do not get caught like we have . !!!

Ordered slips, waited a while, nothing, contacted the owner who told me the slips were in transit, waited a while.. - then I was eventually told they were at the local depot of the transport company awaiting delivery to my address. Waited a while...I eventually phoned the distribution company, pallex, got the name of the local distribution depot, phoned them, and they had nothing for my postcode. I even asked them to check back over the past week - nothing. I double checked with pallex who told me the only local distribution depot was that one, it would not be sent through any other depot. Higgins gave some excuse about it being a different department of pallex (I checked this with pallex and they disagreed). Anyway, Id had enough by this point so requested a refund. This was the only part that went well. I had a refund email that day, and the money was back in my account on exactly the tenth working day. So I was happy for the refund but I'm convinced no consignment was sent.

This is a fraudulent set up. Takes the order and your money and does not deliver the goods. Will string you along with lies and more lies to avoid refunding you even up to the point of agreeing to refund and confirming the refund has been processed; but no refund. DO NOT ORDER - company is also listed as insolvent on company house records. Good reviews are false. Neil Greenwood’s reply below is a continuation of the BS. Just process the refund! FURTHER UPDATE:6 weeks has passed now since Greenwood stated that he issued a refund to my card. No credit has been received and he is still insisting that he did it. His payment provider has also confirmed that no credit has been made. There is no end to his deception. He cannot be trusted to tell the truth at all! FURTHER UPDATE: Still no refund, Neil is still lying! I have reported him on actionfraud.police.uk. I would encourage all Higgins’ victims to report him on this site so the police investigate all his fraud activities. FINAL UPDATE: We finally got our money back through our bank’s action which he fought, (chargeback). I am glad that as a result of my actions his card processing company cancelled his contract with them. Hopefully this will help reduce the amount of people falling victim to him.

It is with regret that I have to write this review but I'm left with little to no choice. 6 months, every lie, reason, excuse, answer, disaster, car crash, break down, family emergency under the sun and it still hasn't stopped to this day. You have to be very intelligent to lie well and unfortunately for Neil, he isn't. You can't tell the same lie twice and yet Neil repeatedly does so. I have every excuse and lie recorded from Niel over the last 6 months, it makes for depressingly sad and comical reading. After 6 months of chasing for my £5k of goods; in the Country, not in the Country, in customs, not in customs, private haulage companies going completely missing, it became totally farcical and embarrassing for me to even ask any more so I gave up. Now the refund lies begin, and go on, and on, and on. They will promise you a refund, make a big deal of it too, you'll get a confirmation email but you won't get your money back until you address the issues with your own bank. The delays and lies, my want to believe in someone who presents himself well have actually cost me three fold the order value in completion penalties the product was intended for. I will be pursuing Higgins for damages. I do wonder if Neil is a Con "Artist", it is an intended scam, perhaps a wildly disorganised and troubled man struggling for cash flow or they're simply incapable of running a business. I sympathise with other reviewers here, and, if you've already purchased, I recommend you get out, get out now, if you're thinking about purchasing after reading this and other reviewers, good luck. To Neil and all at Higgins, please think of better excuses (preferably real) in response to this review than your others. Please try to not further purjure yourselves as well, it will be used against you. Roll on the desperate squirming response. P.S. Addition. The Company Voluntary Arrangement (CVA) issued on 22nd of February 2022 might tell you all, all you need to know.

Recently found this company on the internet, rang them and spoke to Neil who went above and beyond to help me with my order, Highly recommend and will use again for my next project 👍🏼👍🏼

neil has never fulfilled my order. been chasing for refund for months. constant excuses. I've looked on the website and his Google review has changing from 3.7 to 5.0 all the old bad reviews have gone. never pay a company by direct debit. no protection otherwise.

Confirmed con man! Reported him to my bank at lunch time today and told them everything that had went on & I received my money back from the fraud team at 7pm tonight. AVOID THIS C#NT!!! SCUM OF THE EARTH!!!

Con artist avoid

Very good company , Slight delay due to the current circumstances around the uk , completely understandable. And perfect service.

NEIL is a scam. Plain and simple. All reviews for missing goods/refunds are true. He stole nearly 2k from me too. Yes, stole, because 5 months later he still hasn’t refunded my money and keeps lying and lying. Don’t waste your time on emails and calls because the lies and excuses will be endless - maybe deal with that criminal face to face, see if he can do his show then.

THIS COMPANY IS INSOLVENT AND STILL TRADING!!!! REFER TO COMPANIES HOUSE FOR FULL DETAILS AVOID AT ALL COSTS!!!

THIEF, LIAR, CONMAN Have to give a star to write review but deserves minus!!! Ordered goods in May 2021which were ACTUALLY delivered but were not as described on website. Neil/Higgins accepted this and collected goods, promising refund which has never been paid. Made a second order in May 2021 with an agreed delivery date of July 2021. Goods were not delivered despite numerous phone calls and 18 excuse emails from Neil. In August 2021, he promised he would action a refund and this was never received. He then ignored all my emails and blocked all my phone calls. Tried using a third party debt collection agency as advised by the Government website who he also managed to stall and lie to. December 2021, small claims court proceedings were issued which he didn't respond to. In January 2022, a CCJ was issued against him, again no response from Neil. On 22 February, the company had a CVA (Company Voluntary Arrangement) approved meaning INSOLVENCY! Details can be found on the Companies House/ GOV.uk website. Unfortunately, the company dealing with the CVA rely on Neil Greenwood to list their creditors and I was not included as I suspect a lot of other dissatisfied customers aren't! I have now contacted Anderson Brookes Insolvency Practitioners and requested to be added to the list of creditors. I have been informed by them that I will only receive 20% of my outstanding debt of £4600. The total debt on the schedule of creditors is £76,000 (and they say crime doesn't pay!) I would advise anybody who has also had money stolen by him to contact Addison Brookes and be added to the list of creditors as soon as possible. YOU HAVE BEEN WARNED - DO NOT USE THIS SCAM COMPANY!!!

I understand from a few of the reviews that the business, like many others, has been affected by Covid - I have to say though that my recent experience has been excellent. We required some Brick Slips at short notice and the business really stepped up to deliver for us. So have to say nothing but very good and positive things about the company.

Dear Niel As you see in your last response on Trust pilot you said a refund was going to be made on Friday the 25th, sadly you failed to do this. You state that I did a legal action shortly after cancelling my order unfortunately this has been ongoing for weeks and weeks and you promised a refund around six weeks ago. BUYERS BE AWARE

I placed an order just before Christmas and they tried to get it to me in the run up to Christmas but, due to the pandemic and shortage of drivers they didn’t quite make it. The kept in constant contact and were most helpful and apologetic for a situation beyond their control. The materials were delivered in the New Year and were top quality, the project went well and the customer was very happy. Thanks again for all of your help and advice, I will definitely be using you again.

Awful experience. Have been following up our order made in November and in early January. Todate, no deliveries. DO NOT BUY FROM THIS COMPANY.

Drop shipping from QLA interiors Spent 6-8 weeks chasing, multiple missed delivery dates only to find it is shipped directly from qlainteriors.co.uk Save yourself some money and a lot of headaches and order directly. Update to response: Correct you won't get the same price. It is cheaper!

Owed thousands of ££'s for goods that were never received - have sent bailiffs to recover and have now received confirmation that company is insolvent! You are throwing money down the drain ordering with these crooks. Can send copy of Higgins voluntary CVA to anyone interested... IN THE MATTER OF THE INSOLVENCY ACT 1986 AND HIGGINS CLADDING LIMITED REPORT OF THE CONSIDERATION OF A PROPOSAL ACCEPTED ON 22ND FEB 2022

Thank you to Neil for the 5 star service, extremely helpful from the start and offered a personal service. From helping to to sort the quantities to advising on installation we couldn’t fault it. We are over the moon with the finish project. Thanks again

0 stars wasn't an option. Absolute joke and complete fraud Don't touch with a barge pole. Still waiting for my refund. Over 4 months now. Will be taking this much further and catching up with Neil Personally