bomber
United Kingdom | 13 June 2019Bought a squeeze knife a few months ago from this company. It didnt seem right from the start and eventually didnt work properly. Right from my first email to them, it was nothing but helpfulness and willing to sort the problem. A refreshing change to a lot of companies out there. From my first email to a reply to a returns label being sent to my posting it back to receiving a new knife took less than a fortnight! Incredible by any standard. James at Diydoctor is incredibly conscientious and seems a very decent guy. I think he puts himself in the customers shoes and deals with them how he would like to be dealt with if he had a problem. All in all a great company to deal with. Especially when, and this is the important bit, you have a problem. Too many give 5* reviews just because an item simply turned up. The value of a company is how they deal with aftersales and Diydoctor have proven to stand by their ideals of customer service.