Town Broadband uses cell towers to provide customers with discounted internet service. AT&T one of their cell providers changed their policy on 23 Feb and no longer sells them unlimited plans. All of this is unfortunate for us as customers but understand. Town Broadband informed me of this through an email and gave 3 option. Option 1 switch to Tmobile which does not work in my area if it did I would of called TMobile for service. Option 2 pay a lot more for not unlimited AT&T service. or Option 3 cancel, I choose option 3 as I want to continue to have unlimited coverage. It has been 3 weeks and they have not returned any calls for get me a refund as I paid the yearly rate. Everything is through a ticket that never gets answered because the person answering the tickets can only forward the tickets.

Town Broadband has been our hotspot provider for almost two years, their service is very fast and can handle several connections at the same time. Recommended.

Town Broadband has been great for our family, we’ve been able to run my home business and still use it with our TV and the rates are very affordable. Thanks Richard for helping me set up my new hotspot.

I will start by saying our original experience of the provided service was good for being in a rural area. But then my device was stolen I called in and was told i could suspend my service and get a new device. I wanted to talk to my husband who travels before getting another device. I reached out to them they close early and we have been playing phone tag back and forth. They have since charged me for two months of service that i have not had service. For a suspended account. This was never told to me when I spoke to the customer service personnel. Upon calling today the customer service rep was very rude and argumentative with me. So although I originally liked the service i had and it was a good service I will not use a company who does not protect their customers from poor customer service or who would charge full price for a suspended account. There are other products that are just as good and who provide excellent customer service.

Beware! While they will provide you with overpriced LTE data internet, once you are in their clutches they will not let you cancel the service.I started my cancellation process back on Dec 28 2023 and still have not gotten any type of result. How long does it take a "GOOD" company to end service,you might ask? I have already been charged another payment cycle and no help from the secret dept that closes the accounts at Town Broadband. "Rest assured that this has been forwarded to the respective team, we’ll give you an update as soon as possible." is what they give you as a cookie cutter reply. The updates NEVER happen and the schlubs at Town Broadband keep spinning the propaganda all to keep taking your money. This all started because I explained to them that we had new fiber optic lines run up my street and I switched to a new service at a way lower rate (almost half) from what they are charging. This should be a simple "OK we thank you for your patronage."and then cancel.You can't close the account on the phone. You have to use the special "Open a Ticket" button and wait for someone to respond. People with names like Oliver,Joseph, and get this,Angel will never help you complete the task at hand. Keeping you in a never ending loop of: Your request has been escalated to our team for prompt attention, and we are actively working to address it. Our team is committed to providing you with a swift and efficient response. We understand the importance of your request, and we appreciate your patience. You can expect to receive a response as soon as possible. Thank you for choosing our services, and we look forward to resolving this matter to your satisfaction. Blah blah blah. Over a week of non-activity on the cancellation and probably more coming.You have all been warned. Please,do yourself a favor and find a better alternative than the fraudsters at Town Broadband. UPDATE: After posting this review a miracle happened. My account got suspended and I was told I will have a refund, although as of writing this I have not seen the refund yet. I guess standing your ground works. UPDATE: I am changing my review from 1 star to 2 stars because they refunded me. Customer experience has not changed. They will say they were waiting for the secret staff that cancels the accounts to return from new year break while they were all at work. If that was the case,why not just say so? No reason to ignore or be rude to the people that pay your paychecks.

Useful their services for over 2 years. I went to cancel and couldn't get it cancel. They kept telling me start a ticket. Done that and still nothing. My service stopped working so thats why I tried canceling. For 6 months they did nothing except take my money. Finally I canceled my dept card. That stopped them from taking my money. So if you ever try to cancel them ,LOOKOUT.

I only have good things to say about these guys, Town Broadband has been the best hotspot service we’ve had in years, we tried Cricket, Verizon and satellite too but they all had problems, but Town Broadband has been great from day one speed, customer service and price wise (very affordable). I really recommend it to anyone specially in rural South Carolina. Bless your heart guys all your help… thank you so much!

I ordered a device and the unlimited plan from them received the device but not working okay told them about it they sent me some code that could not be printed off so basically made it impossible for me to send it back to get a new one and then after I asked them to cancel my account they continue to charge me for 2 months I'm really questioning if I should file charges cuz I requested them to cancel my accounts but they refused saying that they would add an extension an extension is not a cancellation

non existent Internet service...... we rarely have service. We can't even use our cell phones. Absolutley, NO Customer Service. We have begged for help, and we receive rude respones and no assistance.

Customer service was great. John called me back when the call was disconnected. While the internet service is sparse in my geographic area, the flexibility of Town Broadband allowed me to customize my own solution. Being somewhat knowledgeable, I am grateful for the various options they offer. The BYOD option was especially attractive to me. I have had the service for several days now, and while the normal flux in speeds is present, I have been seeing 5 to 10 Mbps increase over the previous provider. This is without an external antenna. My location has a lot of trees and in a very rural area in Northern Michigan. The current average speed is 17Mbps. With an external antenna I am looking forward to +25 Mbps.

I have had them for a couple months now, we stream our TV service and game. The service is unlimited and I have not once been throttled. I live an a rural area and can only get 4g but I'm loving their service and support so far.

Town Broadband has been a life saver, my previous satellite provider had so many problems, it was impossible to rely on for work or my kids’ school. I had an issue with the battery if my new device and they were very quick to replace it. I highly recommend it.

I have tried many internet providers in my area, even satellite, and Town Broadband has been the fastest and most stable by far. If you live in a rural area like me I recommend to set a good antenna as high as you can and the best hotspot you can afford for best results, I use the M1 which I got because of the great reviews and it’s not disappointed.

Absolutely worst customer service experience i’ve ever had. They advertise 5G speed, but either do not support all of ATTs same 5G network or they cannot understand my issue. I live in the city of Denver which is covered in 5G on att’s network but when using my town broadband service only get LTE coverage. what a scam. literally hours and hundreds of dollars wastes on this service which isn’t as advertised. if you’re expecting 5G coverage on their network, look elsewhere for your service. Edit to my review in repose to theirs below: this is exactly the run around they’ve been giving me. when i use my att sim card in the SAME device in the SAME location, i connect to att’s 5G network. i’m in a major city that is COMPLETELY COVERED IN 5G. This has truly been infuriating to deal with. Edit 2: since they don’t know when to stop, i’m going to make another response so that real consumers don’t end up with this terrible company if they’re looking for true 5G service on their hotspot. the website they continuously tell me to refer to for coverage is cellmapper.net. this website used crowd sourced information to represent their coverage. when you choose Att on this website there are two options. one called AT&T and another called AT&T mobility. why this website has this segregation in their filter, i don’t know, but if one chooses the At&t mobility option, it clearly shows that my address on file with town broadband has 5G coverage. when i use my AT&T sim card in my netgear nighthawk m6 pro device, i can see in the administrative menus that it connects to 5G bands and service. i then can put my town broadband SIM card in the device and the network type changes to 5Ge which is “enhanced LTE” on AT&Ts network. Checking in the same administrative menu, i can see that the bands being used fall back to LTE bands, even though my device FOR SURE supports these bands on AT&T’s network and this device FOR SURE connects to the appropriate 5G bands when my actual AT&T SIM is in the device. secondly, i implore all prospective customers to check on ATT’s website for how they report their coverage. ATT shows that Denver is COMPLETELY COVERED IN 5G. to quote them and their response below, “THIS IS A FACT” here’s another fact as well. the fact that these tech support agents are stating that there is no 5G tower near me is asinine. I can LITERALLY SEE THIS TOWER WITH MY EYES. i am in line of sight with the tower. so yeah, please don’t let their company take your money unless you’re willing to compromise with LTE coverage on ATTs network. i’ve never had the displeasure of having to adamantly explain to someone i’m giving my money to how their technology is supposed to work. and just FYI, i worked for AT&T for 3 years 2016-2019. i’m very familiar with their service and 5G roll out.

I don't know how you don't understand that something isn't late until the day after the due date. My bill was paid on the due date but it was your company that charged an extra $15 because my credit card company denied your charge thinking you was a scam and trying to protect me. Yes you reversed the charge but it's not the point. My bill was not late.

I found out about this company through a friend that's been with them for a long time, after I moved to Homestead, my friend recommended them because they have shown to have good customer care and their internet service has worked very well for him. I am new to the area and the only internet service available for me was satellite internet which is not unlimited and costs a lot of money for a slow speed. Since my friend gave me a promo code that discounted my order $25 and they offer 7 day money back guarantee I decided to give it a try. I am getting consistently 60Mbs+ download and upload speed which is not perfect but it's much better and for less money than satellite. So far I like Town Broadband and I think I will stay with them until something else shows up for a better rate but for now count me in as a happy customer.

I doubt this company is legitimate. I ordered service and it took two weeks to get the hotspot. They charged me for the first month service and the hotspot the day I placed the order. So, I already lost 2 weeks. Now, I tested the speed of the service within a 20 mile radius of my house. Speeds never got above 2mbps. I called the to cancel the service and get a refund because this is useless at those speeds. Especially for $100 a month. They told me to fill out a ticket. I did and now they are arguing with me on email about troubleshooting. Which I already did all of that because the hardware wasn't working when I first got it. I called several times and they keep telling me they are "looking into it" regarding a refund. Now I probably have to eat the $350 and cancel my card for automatic billing. Stay away from this company!!! They are a scam! Every time you call they are in some other country and no clue as to how to reach someone in the USA.

I had this service for a year with no problems, then all of a sudden I get an email saying my service was being cancelled immediately due to data over usage (I had the unlimited plan) so please tell me in what world how I over used unlimited data?! I tried to get ahold of customer service, but surprise surprise their phones are out of service! Wow you guys are the scammiest company I ever heard of! I should have checked the BBB site before signing up because they are not accredited and there were so many bad reviews. Still haven’t received my refund for them canceling my service despite it literally just being renewed I got one month on my year payment give me back my money!

The service is so great! I've been using it for a while now and I have no regrets!! From the price to the service. Everything is awesome! Highly recommended.